Service Manager - Hays

Priority Dispatch Corp.; Hays (KS); On-site; USD 70,000 - 95,000; Full time

Job summary

Priority Dispatch Corp. seeks a Service Department leader to drive a safe, efficient, and profitable operation in our dealership. You will budget labor hours, monitor goals, and implement a strong service marketing plan to grow labor sales.

You will lead recruitment, training, and development of service personnel, maintain monthly performance reports, and coordinate with Sales/Parts to maximize overall dealership performance while maintaining customer satisfaction.

Qualifications

• High school diploma required; management coursework preferred.
• Minimum four years as a mechanic and at least two years as a foreman/lead mechanic.
• Must be able to read and write English; read computer reports and invoices.

Responsibilities

• Develop and follow an annual service budget based on labor hours and goals.
• Set labor sales targets and monitor monthly to achieve profitable service operations.
• Develop and implement an annual service marketing and promotion plan.
• Lead recruitment, screening, hiring, training, and development of service personnel.
• Maintain management reports to audit performance monthly for the department and staff.
• Audit work orders for accuracy prior to customer billing; ensure proper scheduling and time management.
• Coordinate dealership technical programs and service training sessions; ensure tools and equipment are well maintained.
• Evaluate inter-department relations with Sales and Parts to maximize dealership performance.
• Visit primary customers periodically to assess service needs and satisfaction with distributorship performance.
• Ensure compliance with warranty, safety, emission, and product improvement programs.

Skills

Interpersonal skills

CDL

English literacy

Education

High school diploma

Management courses

Job description

Position Information:He/ she is responsible for the safe, efficient, and profitable operation of the Service Department. Advises and makes recommendations to Management with respect to the best interests of the Service Department and compatible with the overall objectives.Duties/ Responsibilities:Develop and follow annual service budget based on labor hours attainable and measurable. Service profit goals compatible with overall dealership financial and operational objectives. Labor sales to be monitored on a monthly basis to assure achievement of goals.Develop and implement annually a Service marketing and promotion plan in order to generate labor sales.Provide the leadership role for the justification of, then the recruitment, screening, hiring, training, and development of Service personnel.Maintains all management reports necessary to audit the performance of the Service Department and individual employees on a monthly basis.Audits work orders for completeness and accuracy prior to customer billing.Develop, maintain, and adheres to a priority system for scheduling all Service work, both customer and internal.Schedules and assigns jobs and work areas to employees according to their skills and knowledge. This will be accomplished in a manner to eliminate time lost between jobs.Ensures that all required manufacturer warranty, safety, emission, and product improvement programs are complete in a timely manner.Meets with Sales and Parts Managers monthly to evaluate and maintain inter-departmental relations, to address concerns and integrate plans to maximize dealership performance and attain high levels of customer satisfaction.Periodically visits primary customers to monitor customer relations for the purpose of evaluating their service needs, problems, and satisfaction with distributorship performance.Evaluate on a monthly and random basis, the performance of the Service Department and employees, through general observations and use of time management labor reports.Coordinate Dealership technical programs and service related training sessions.Ensures that necessary shop tools, and service equipment are available and maintained in good order.Makes recommendations regarding the purchases of Service vehicles and maintain fleet in a manner to provide a profitable operation.Performs other duties or functions as so directed by Management in line with the objectives of the Company.Must help to insure safe working conditions for all employees.Qualifications:High school diploma required, continuing course in Management also required. Minimum four years as a mechanic and at least 2 years as a shop foreman or lead mechanic. Must be able to read and write English. He/ she should be able to read computer generated reports, office reports, invoices, etc. Also will be required to operate computer terminals.Special Skills:Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner. Must also have and maintain a Commercial Drivers License (CDL).Physical Demands:Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Work Conditions:The working environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Due to the urgency of some repairs, this position contains some level of stress and requires the ability to handle multiple tasks smoothly. Requires regular, predictable attendance.Note:This is not necessarily and exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (IE: emergencies, changes in personnel, work load, rush jobs, or technological developments.)