Service Manager

Sunbelt Rentals

Boise (ID)

On-site

USD 62,000 - 73,000

Full time

14 days+

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Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Disability insurance (short/long)

Life and Travel insurance

Tuition Reimbursement Options

Employee Assistance Program (EAP)

Length of Service Awards

Paid time off: vacation/sick/holidays

Job summary

Sunbelt Rentals in Boise, Idaho is seeking a Service Manager to oversee the servicing and maintenance of company and customer equipment, coordinating work orders, training staff, and ensuring timely service. You will work with vendors to understand new equipment requirements and maintain service records.

The role requires supervisory experience, strong planning skills, and a focus on safety and quality control across all service activities.

Qualifications

Valid driver's license.
Extensive experience in repair and maintenance of self-propelled platforms and lifts.
Knowledge of work planning and scheduling and other supervisory activities.
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry.
Planning and management experience.
Computer literacy.
Reporting experience.
Inventory management experience.

Responsibilities

Manages the repair and maintenance of company owned and customer equipment including yard organization.
Prepares work schedules and handles service calls to meet customer needs and ensure equipment availability.
Orders parts to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Coordinates with equipment vendors to learn maintenance requirements for new inventory.
Evaluates equipment after repairs and safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promotes safety awareness and performs quality control checks.
Maintains and updates equipment service records and work orders.

Skills

Driver's license

Equipment maintenance

Work planning & scheduling

Safety compliance

Maintenance issues awareness

Planning & management

Computer literacy

Reporting experience

Inventory management

Job description

Join Our Team!

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks among the best in the industry, we pair it all with a friendly and knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service are what truly distinguish us from the competition.

We pride ourselves on investing in our workforce and offer competitive benefits, as well as extensive on-the-job training for all eligible employees.

As a highly successful national company, we are constantly looking for talented individuals to support our growth. If you are interested in pursuing a rewarding career, we invite you to review our opportunities!

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

Develop a career track
Leverage your current skills while developing new skills
Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

DUTIES & RESPONSIBILITIES

Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down)
Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
Orders parts in order to maintain adequate supplies.
Provides training and assistance to staff mechanics.
Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
Evaluates all equipment after repairs, maintenance or safety checks.
Documents equipment status before and after rental.
Handles customer complaints regarding equipment condition or operation.
Promote safety awareness
Perform quality control checks
Update, maintain and keep organized equipment service records
Create, update, close and bill work orders
File warranty claims in a timely fashion
Commission New Equipment
Order parts, return parts, and perform parts inventory
Disposal of Solid and Hazardous Material Waste (Batteries, used oil & filters, antifreeze, wash sludge)
Reporting to include: - Equipment due for service - Fleet status Reporting - Equipment Service Record Reporting - Open work order report - Warranty claim summary report - Inventory management - Parts & merchandise detail reporting - Financial and historical trending - Service department financial summary - Shop foreman performance tool - Work order chargeback - Halt report - Open PO report - Tech paid hours vs. worked hour report
Perform other duties assigned as assigned by the manager.

QUALIFICATIONS

Valid driver's license
Extensive experience in the repair and maintenance of self-propelled platforms and lifts
Knowledge of work planning and scheduling and other supervisory activities
Strong understanding of equipment capabilities and safety requirements.
Clear perspective of maintenance and repair issues in the industry
Planning and management experience
Computer literacy
Reporting experience
Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $61,551.00 - 73,092.05

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Sunbelt also provides a comprehensive benefits package to its full-time employees. This package includes:

Health, Dental and Vision plans
401(k) Match
Volunteer time off
Short-term and long-term disability
Accident, Life and Travel insurance, as well as flexible spending
Tuition Reimbursement Options
Employee Assistance Program (EAP)
Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement):