Service Manager

Sunbelt Rentals; Lost River (KY); On-site; USD 61,551 - 73,092; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Volunteer time off

Tuition Reimbursement Options

Job summary

Sunbelt Rentals in Lost River, Kentucky, is seeking a Service Manager who will oversee the repair and maintenance of equipment, ensuring customer needs are met. The role involves managing a team and maintaining quality control while handling service records and customer complaints.

Applicants must have extensive experience in equipment repair, a valid driver's license, and strong planning abilities. The company offers a competitive salary between $61,551.00 and $73,092.05 and comprehensive benefits including health plans, 401(k), and paid time off.

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance.
• Strong understanding of safety requirements.

Responsibilities

• Manage repair and maintenance of equipment.
• Prepare work schedules and handle service calls.
• Provide training to staff mechanics.

Skills

Repair and maintenance of self-propelled platforms

Work planning and scheduling

Inventory management

Computer literacy

Job description

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals--the fastest growing rental business in North America--is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

Duties & Responsibilities

• Manages the repair and maintenance of company owned and customer equipment to include the organization of yard (Ready to Rent, Returned, Down).
• Prepares work schedules and handles service calls to meet customer needs and assure that equipment is available as required.
• Orders parts in order to maintain adequate supplies.
• Provides training and assistance to staff mechanics.
• Works with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluates all equipment after repairs, maintenance or safety checks.
• Documents equipment status before and after rental.
• Handles customer complaints regarding equipment condition or operation.
• Promotes safety awareness.
• Performs quality control checks.
• Updates, maintains and keeps organized equipment service records.
• Creates, updates, closes and bills work orders.
• Files warranty claims in a timely fashion.
• Commits new equipment.
• Orders parts, returns parts, and performs parts inventory.
• Disposes of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
• Handles reporting including: equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report.
• Performs other duties assigned by the manager.

Qualifications

• Valid driver's license.
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Physical Demands

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors when required by the job. The above description is not a complete listing of all miscellaneous, incidental or similar duties which may be required from day to day. Reasonable accommodations may be made to comply with applicable laws.

Equal Opportunity Employer

Sunbelt Rentals is an Equal Opportunity Employer - Minority/Female/Disabled/Veteran and any other protected class.

Compensation

Base Pay Range: $61,551.00 - $73,092.05

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

• 12-25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Additional Info

Gear up for an exciting career!

Sunbelt Rentals supports service members. Veterans encouraged to apply.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt's policies (unless specified in a collective bargaining agreement).