Service Manager

Sunbelt Rentals, Inc.; Savannah (GA); On-site; USD 64,790 - 76,939; Full time

Benefits offered by this job

Health/Dental/Vision

401(k) Match

Volunteer PTO

Disability Insurance

Life & Travel Insurance

Flexible Spending

Tuition Reimbursement

EAP

Service Awards

Job summary

Sunbelt Rentals, Inc. is seeking a Service Manager to lead the servicing of company and customer equipment. You will manage repairs, maintenance, and the yard organization to ensure equipment availability and readiness for rental.

Responsibilities include scheduling, parts sourcing, staff training, vendor coordination, safety promotion, and comprehensive record-keeping. The role requires a hands-on leader who can drive service quality and efficiency.

Qualifications

• Valid driver's license.
• Extensive experience in repair and maintenance of self-propelled platforms and lifts.
• Knowledge of work planning and scheduling and other supervisory activities.
• Strong understanding of equipment capabilities and safety requirements.
• Clear perspective of maintenance and repair issues in the industry.
• Planning and management experience.
• Computer literacy.
• Reporting experience.
• Inventory management experience.

Responsibilities

• Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down).
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment is available as required.
• Order parts to maintain adequate supplies.
• Provide training and assistance to staff mechanics.
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory.
• Evaluate all equipment after repairs, maintenance or safety checks.
• Document equipment status before and after rental.
• Handle customer complaints regarding equipment condition or operation.
• Promote safety awareness.
• Perform quality control checks.
• Update, maintain and keep organized equipment service records.
• Create, update, close and bill work orders.
• File warranty claims in a timely fashion.
• Commission new equipment.
• Order parts, return parts, and perform parts inventory.
• Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge).
• Reporting, including equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report.
• Perform other duties assigned by the manager.

Skills

Driver's license

Platform maintenance

Work planning

Supervisory experience

Equipment safety

Maintenance issues

Planning & management

Computer literacy

Reporting

Inventory management

Job description

Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. We offer a vast fleet that ranks among the best in the industry and pair it all with friendly, knowledgeable staff. Our employees are our greatest asset, and although we present a comprehensive equipment offering, our expertise and service truly distinguish us from the competition.

Job Description Summary

Service Manager

Are you seeking an entrepreneurial, empowering workplace that allows you to:

• Develop a career track
• Leverage your current skills while developing new skills
• Work with an incredible team of people

Sunbelt Rentals–the fastest growing rental business in North America–is seeking a Service Manager. As a Service Manager, you will manage the servicing of company and customer equipment in a timely and effective manner.

Duties & Responsibilities

• Manage the repair and maintenance of company-owned and customer equipment, including organization of the yard (Ready to Rent, Returned, Down)
• Prepare work schedules and handle service calls to meet customer needs and ensure equipment is available as required
• Order parts to maintain adequate supplies
• Provide training and assistance to staff mechanics
• Work with equipment vendors to learn the maintenance requirements and capabilities of new equipment added to inventory
• Evaluate all equipment after repairs, maintenance or safety checks
• Document equipment status before and after rental
• Handle customer complaints regarding equipment condition or operation
• Promote safety awareness
• Perform quality control checks
• Update, maintain and keep organized equipment service records
• Create, update, close and bill work orders
• File warranty claims in a timely fashion
• Commission new equipment
• Order parts, return parts, and perform parts inventory
• Disposal of solid and hazardous material waste (batteries, used oil & filters, antifreeze, wash sludge)
• Reporting, including equipment due for service, fleet status reporting, equipment service record reporting, open work order report, warranty claim summary report, inventory management, parts & merchandise detail reporting, financial and historical trending, service department financial summary, shop foreman performance tool, work order chargeback, halt report, open PO report, tech paid hours vs. worked hour report
• Perform other duties assigned by the manager

Qualifications

• Valid driver’s license
• Extensive experience in the repair and maintenance of self-propelled platforms and lifts
• Knowledge of work planning and scheduling and other supervisory activities
• Strong understanding of equipment capabilities and safety requirements
• Clear perspective of maintenance and repair issues in the industry
• Planning and management experience
• Computer literacy
• Reporting experience
• Inventory management experience

The physical demands of this role require bending, squatting, crouching, reaching, lifting 50 pounds or more, and working indoors/outdoors as required. Reasonable accommodations may be made to comply with applicable laws. Sunbelt Rentals is an Equal Opportunity Employer — Minority/Female/Disabled/Veteran and any other protected class.

Base Pay Range: $64,790.00 - $76,938.60

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. Please visit https://www.sunbeltrentals.com/careers/ for more information on our benefits and to join our Talent Network.

Benefits

• Health, Dental and Vision plans
• 401(k) Match
• Volunteer time off
• Short-term and long-term disability
• Accident, Life and Travel insurance, as well as flexible spending
• Tuition Reimbursement Options
• Employee Assistance Program (EAP)
• Length of Service Awards

You will become eligible for benefits on the first of the month following 30 days from your start date. Sunbelt offers team members the following paid time off from work, subject to Sunbelt’s policies (unless specified in a collective bargaining agreement):

• 12–25 vacation days depending on years of service
• 5 sick days
• 6 holidays
• 2 half-day holidays
• 2 floating holidays
• 1 inclusion day
• 1 volunteer day

Gear up for an exciting career!
Sunbelt Rentals supports service members. Veterans encouraged to apply.