Service Manager

Paycom - ATS; Crestwood (IL); On-site; USD 80,000 - 88,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Job summary

Sunrise Transportation in Crestwood, IL is seeking an experienced Service Manager to lead our Crestwood shop. The role focuses on organizing daily service workflow, ensuring repairs meet safety and quality standards, and driving cost-effective maintenance.

You will partner with senior leadership on budgeting and maintenance planning, train and coach technicians, and manage parts inventory, vendor coordination, and scheduling.

Qualifications

• Minimum 7 years of experience in automotive, heavy-equipment, fleet maintenance, or a related industry.
• 1-3 years of supervisory or management experience preferred.
• ASE certifications preferred.
• Valid driver’s license required; CDL preferred but not required.
• Knowledge of DOT rules, regulations, and vehicle safety requirements.

Responsibilities

• Organize, prioritize, and manage daily service workflow and shop throughput.
• Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.
• Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.
• Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.
• Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.
• Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.
• Coordinate and manage IDOT safety inspection schedules.
• Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.
• Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.
• Manage employee schedules, shift coverage, and timecard administration.
• Ensure maintenance facilities remain clean, organized, and compliant with safety standards.
• Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.
• Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.

Skills

Leadership

Fleet maintenance

Supervisory experience

Organizational skills

Education

High school diploma or equivalent

Associate degree

Tools

Fleet management software

Basic administrative software

Email/Computer literacy

Job description

Job Details

Job Location: Crestwood, IL 60445, Salary Range: $80,000.00 - $88,000.00 Salary/year, Service Manager

Location: Crestwood, ILJob Type: Full-Time

Sunrise Transportation is seeking an experienced Service Manager to join our Crestwood team.

Responsibilities

• Organize, prioritize, and manage daily service workflow and shop throughput.
• Ensure all repairs and maintenance are completed safely, efficiently, and cost-effectively.
• Partner with senior leadership on budgeting, cost-control strategies, and maintenance planning.
• Maintain a strong focus on completing repairs correctly the first time while ensuring quality and safety standards are met.
• Train, coach, and lead technicians in diagnostic procedures, maintenance, and repairs.
• Utilize fleet management software to manage repair orders and track completed repairs and scheduled maintenance.
• Coordinate and manage IDOT safety inspection schedules.
• Maintain parts inventory and oversee ordering of parts, tires, fluids, and other shop supplies.
• Coordinate with outside vendors to ensure outsourced repairs are completed accurately and in a timely manner.
• Manage employee schedules, shift coverage, and timecard administration.
• Ensure maintenance facilities remain clean, organized, and compliant with safety standards.
• Work alongside technicians as needed to assist with diagnostics, troubleshooting, maintenance, and repairs.
• Partner with Operations to ensure vehicles are available, reliable, and prepared to safely transport students.

Qualifications

• Minimum of 7 years of experience in the automotive, heavy-equipment, fleet maintenance, or a related industry; or
• Minimum of 5 years of related experience with an associate degree.
• 1-3 years of supervisory or management experience preferred.
• Professional technician experience working with gasoline and/or diesel engines required.
• High school diploma or equivalent required.
• ASE certifications preferred.
• Knowledge of DOT rules, regulations, and vehicle safety requirements.
• Valid driver's license required.
• CDL is not required but is considered a plus.
• Proficiency with computers, email, fleet management systems, and basic administrative software.
• Strong organizational, leadership, communication, and problem-solving skills.
• Ability to successfully complete required drug testing.

Physical Requirements

• Must be able to work flexible schedules or shifts as operational needs require.
• Regularly required to stand, walk, use hands to handle or operate equipment, reach with hands and arms, and communicate effectively.
• Occasionally required to climb, balance, stoop, kneel, crouch, or crawl.
• Must occasionally be able to lift and/or move up to 50 pounds.
• Must be comfortable working in environments that may include extreme heat, cold, moisture, and moderate noise.
• May be exposed to water, fumes, oils, chemicals, and other materials commonly found in a vehicle maintenance facility.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance

Schedule

• Full-time
• 8-hour or 10-hour shifts
• Schedule may vary based on operational needs

Education

• High school diploma or equivalent required.

Experience

• Automotive, diesel, heavy-equipment, or fleet maintenance experience required.
• Previous leadership or management experience preferred.

License/Certification

• Valid Driver's License required.
• CDL preferred but not required.