Senior Operations Manager

Sciens Building Solutions; Jacksonville (FL); On-site; USD 110,000 - 140,000; Full time

Job summary

Sciens Building Solutions in Jacksonville, FL seeks a Senior Operations Manager to drive branch performance, lead engineering, project execution and service teams, and ensure exceptional customer satisfaction. You will manage scheduling, budgeting, and asset utilization while aligning with a national organization.

The ideal candidate has 5–10 years in operations leadership within fire and life safety, strong communication skills, and a proven ability to develop teams and optimize profitability.

Qualifications

• 5–10 years in an operations manager role within fire and life safety.
• Strong communication with diverse groups.
• Proven team-building and leadership ability.
• Deep knowledge of fire and life safety systems.
• Understanding of profitability and budgeting.

Responsibilities

• Ensure all associates embrace safety culture and comply with safety initiatives.
• Oversee engineering, project management, solutions, and service departments for the division.
• Supervise and train branch staff including designers, project managers, technicians, coordinators, supervisors, dispatchers, and admins.
• Manage scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.
• Develop a budget and meet revenue and gross margin targets.
• Communicate with customers, vendors, suppliers, and subcontractors to meet or exceed goals.
• Identify root causes of cost overruns and implement cost mitigation strategies.
• Execute monthly project cost and WIP analysis.
• Report monthly financial performance to management and take corrective action as needed.
• Oversee asset management and company vehicle fleet.
• Build a high-performance culture with reviews and development initiatives.
• Manpower planning and allocation for the division.
• Support sales team to grow branch profitability.

Skills

Team leadership

Budgeting & financials

Project management

Customer satisfaction

Cost mitigation

Communication

Staff development

Manpower planning

Job description

## Senior Operations ManagerApplylocations: Jacksonville, FLtime type: Full timeposted on: Posted 2 Days Agojob requisition id: R-101065**THE POSITION IN A NUTSHELL** Sciens Building Solutions is seeking a Senior Operations Manager who is a positive change agent and can drive high customer satisfaction while leading a branch team, including engineering, project execution and service departments, along with a back-office team to support a business that is experiencing exciting growth. This opportunity is ideal for someone who has experience managing a team in the fire and life safety industry, and is ready to assume ownership of a branch operations role while being part of a vibrant national organization. **WHAT YOU’LL BE DOING (and doing well!)*** Ensure all associates embrace the safety culture and comply with all safety initiatives.* Manage the engineering, project management, solutions, and service departments for the assigned Division.* Oversee supervision and training of all branch associates including designers, project managers, technicians, project coordinators, supervisors, dispatchers, and administrative staff.* Manage the processes of scheduling, execution, billing and completion of install, service, warranty, and emergency jobs.* Develop a budget and meet revenue and gross margin targets.* Communicate with customers, vendors, suppliers, and subcontractors to execute plans, programs and processes designed to meet or exceed goals and maximize market potential.* Understand root causes of cost overruns. Develop and implement cost mitigation strategies.* Execute monthly project cost and Work in Progress (WIP) analysis.* Report monthly financial performance in an effective manner to management and takes corrective action as needed.* Responsible for efficient asset management, such as inventory and company service vehicles.* Build a high-performance culture to include performance reviews and development initiatives.* Responsible for overall manpower planning and allocation for the division.* Ensure customer satisfaction and cash collections.* Collaborate with the sales team to support the growth and profitability of the branch.**WHAT WE LIKE ABOUT YOU*** 5-10 years’ experience in an operations manager role within the fire and life safety industry.* Ability to effectively communicate to a diverse group of individuals, including company leadership, regional staff, contractors, customers, and vendors.* Strong, positive team builder with leadership ability.* Knowledge of current fire and life safety systems.* Advanced understanding of Profit and Loss statements and key financial drivers.* Proven ability to attract, develop, grow, and retain a team.* Ability to understand the technical aspects of the product lines and applications as necessary to make informed management decisions.**WHAT WE’RE BRINGING TO THE TABLE*** Competitive salary based on qualifications.* Paid time off plan and holidays.* 401(k) matching.* Short term and long-term disability.* Medical, dental, and vision plans with options.* Life insurance.* Company cell phone, laptop, and vehicle.* Professional career development opportunities.* Tuition reimbursement