Service Manager

marten; Colonial Heights (VA); On-site; USD 70,000 - 90,000; Full time

Job summary

Marten Transport, Ltd. seeks a Service Manager to direct tractor and trailer repair operations at the Colonial Heights terminal in Virginia.

You will oversee maintenance staff, coordinate road service troubleshooting by phone, manage parts purchasing and warranty processes, and ensure compliance with federal specifications for a safe, reliable fleet. The role requires strong leadership, budget awareness, and the ability to collaborate with foremen and drivers to resolve issues, improve uptime,

Responsibilities

• 1. Manage maintenance staff in the repair and maintenance of tractors and or trailers, fostering teamwork.
• 2. Handle road service/troubleshooting over the phone.
• 3. Manage parts function, purchasing, and issuing PO's when necessary.
• 4. Manage quality control efforts for terminal operations.
• 5. Oversee warranty program
• 6. Work with Foreman to accomplish daily goals.
• 7. Manage all computer and telephone activities.
• 8. Handle all people (driver) issues when necessary.
• 9. Oversee terminal fuel process
• 10. Responsible for company vehicles
• 11. Manage tire program
• 12. Responsible for terminal maintenance budget
• 13. Serve as a resource for foreman on personnel issues; including but not limited to PTO, hiring, and disciplinary issues
• 14. Interact with drivers for counseling, problem resolution and general assistance
• 15. Serve as a liaison to local community groups, regulatory, law enforcement agencies and Marten vendors
• 16. Monitor yard and facilities for compliance and maintain a professional and clean environment.
• 17. Assist Terminal Management on daily responsibilities
• 18. Other duties as assigned.

Job description

Service Manager

PURPOSE:

To direct tractor repair activities and road service trouble shooting in order that Marten Transport, Ltd. tractors comply with Federal specifications and operate in a safe, reliable manner.

RESPONSIBILITIES:

• 1. Manage maintenance staff in the repair and maintenance of tractors and or trailers, fostering teamwork.
• 2. Handle road service/troubleshooting over the phone.
• 3. Manage parts function, purchasing, and issuing PO's when necessary.
• 4. Manage quality control efforts for terminal operations.
• 5. Oversee warranty program
• 6. Work with Foreman to accomplish daily goals.
• 7. Manage all computer and telephone activities.
• 8. Handle all people (driver) issues when necessary.
• 9. Oversee terminal fuel process
• 10. Responsible for company vehicles
• 11. Manage tire program
• 12. Responsible for terminal maintenance budget
• 13. Serve as a resource for foreman on personnel issues; including but not limited to PTO, hiring, and disciplinary issues
• 14. Interact with drivers for counseling, problem resolution and general assistance
• 15. Serve as a liaison to local community groups, regulatory, law enforcement agencies and Marten vendors
• 16. Monitor yard and facilities for compliance and maintain a professional and clean environment.
• 17. Assist Terminal Management on daily responsibilities
• 18. Other duties as assigned.