Road Service Advisor

Marten Transport; Town of Mondovi (WI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive wage

Personal time off

Excellent benefit package and 401K

Tuition reimbursement

Great atmosphere

Employee recognition

Job summary

Marten Transport in Wisconsin seeks a maintenance coordinator to ensure optimum customer service by efficiently handling maintenance issues for trucks and trailers away from terminals. You will assist drivers in troubleshooting and authorize repairs to ensure safe, on-time delivery of product.

You will contact repair shops, coordinate with fleet managers, create purchase orders, maintain repair records, manage budget within safety guidelines, and support cross-terminal repairs to keep equipment

Qualifications

• Proficient in Microsoft Office with Excel.
• Strong verbal and written communication skills.
• Attention to detail and accuracy in record-keeping.

Responsibilities

• Contact repair shops to schedule inspections.
• Report repair status to fleet manager.
• Authorize necessary on-road repairs with safety/cost in mind.
• Create purchase orders and provide audit data.
• Manage fleet data via maintenance sheets and data entry.
• Coordinate with terminals to send Marten mechanics.
• Follow up on repair completion dates with shops.
• Maintain breakdown records and related paperwork.
• Communicate breakdown details to supervisors.
• Create and maintain repair order files.
• Direct accident information to Liability Claims.
• Track warranty parts retrieval for warranty repairs.
• Approve driver accommodations when truck is in shop.
• Troubleshoot basic mechanical issues with driver/road service.
• Manage budget within cost and safety guidelines.

Skills

MS Office (Excel)

Verbal & Written communication

Detail orientation

Multitasking under deadlines

Job description

• Microsoft Office with emphasis on Excel
• Good Verbal and Written Communication Skills
• Detail Orientated
• Manage multiple priorities and deadlines in a face paced environment

Marten Transport offers:

• Competitive Wage
• Personal time off
• Excellent Benefit Package and 401K
• Tuition Reimbursement
• Great Atmosphere
• Employee Recognition

PURPOSE:

To insure optimum customer service by efficient and cost-effective handling of maintenance issue of trucks and trailers away from the terminals. Assist drivers in troubleshooting and authorize repairs, provide safe, on-time delivery of product.

RESPONSIBILITIES:

• 1. Contact Repair shops to determine when a shop can look at the equipment.
• 2. Communicate with fleet manager as to what is happening with the equipment repairs and load status.
• 3. Authorize necessary repairs on the road considering both safety and cost.
• 4. Create purchase orders and provide necessary information for audit purposes.
• 5. Administrate fleet data base by completing fleet assistance sheets and enter data into computer.
• 6. Coordinate with other terminals for repairs that can possibly be made by sending a Marten Transport, Ltd. mechanic to the sight.
• 7. Contact repair shops to determine when equipment will be completed.
• 8. Manage breakdown information by completing necessary paperwork.
• 9. Communicate breakdown information to proper supervisors
• 10. Create and maintain repair order file.
• 11. Direct all accident related information to Liability Claims.
• 12. Monitor the retrieval of warranty parts to be returned to Marten Transport, Ltd. for warranty repairs.
• 13. Authorize driver accommodations when truck is in the shop.
• 14. Trouble shoot basic mechanical problems working through driver or road service at tractor location.
• 15. Manage budget within required guidelines of cost and safety.

Great benefits offered including UMR medical, Delta Dental and 401K (starting at 90 days!).