Service Manager

Spitzer Autoworld; Cleveland (OH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Company-paid life insurance

Voluntary life insurance

Short and long-term disability

Accident insurance

Critical illness protection

Generous paid time off

401K with 5% match

Employee assistance program

Benefit concierge services

Job summary

Spitzer Hyundai in Cleveland is seeking a Service Manager to lead the service department, ensuring efficient operations, strong customer satisfaction, and profitability. You will oversee staffing, training, performance, and daily workflows to meet objectives and maintain high standards.

The role emphasizes leadership, adherence to safety guidelines, and collaboration with other departments to promote growth and quality service. Competitive benefits and growth opportunities are offered.

Qualifications

• At least 1-2 years of experience in a service environment.
• Proven track record of successful performance.
• Team oriented with strong work ethic.
• Clean driving record and valid license.
• MVR, background check and pre-employment drug screen completed.
• Authorized to work in the United States.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Hires, trains, motivates, counsels, and monitors performance of service and parts staff.
• Attends managers' meetings.
• Monitors and controls the department using reports, tracking systems, and surveys.
• Stays aligned with manufacturer warranty and policy procedures.
• Develops and implements a marketing plan to promote new and repeat business.
• Maintains a safe, clean, and professional work environment.

Skills

Staff management

Team oriented

Customer service

Hiring & training

Tools

CDK

Job description

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation.

Our excellent benefits include:

• Medical
• Dental
• Vison
• Company paid life insurance
• Voluntary life insurance
• Short term and long term disability
• Accident insurance
• Critical illness policies
• Generous paid time off
• 401K with a 5% company match
• Employee assistance program
• Benefit concierge services

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Full-Time/Part-Time Full-Time

Location Spitzer Hyundai

Description

Spitzer Hyundai in Cleveland

Spitzer Hyundai in Cleveland is looking for passionate team members who want to deliver a high level of service to our customers, while growing their career at a top regional employer. The Service Manager runs an efficient and profitable service department through effective staffing, customer retention, cost controls, achievement objectives, and maintenance of all service records. Ensures that the daily inventory of technician's time is consistently sold to service customers.

While you take care of our customers, we will take care of you!

FULL-TIME BENEFITS:

• Flexible work schedule - 5 day work week!
• Hyundai product training and ongoing training with Spitzer University
• Opportunities for advancement - we love to promote from within the organization!
• 401K with a 5% employer match
• Medical, dental, and vision insurance
• Generous paid time off - 80 hours after 1 year of service
• Paid uniforms, Name Badges and Business Cards
• Employee assistance program
• Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution

ESSENTIAL JOB FUNCTION AND RESPONSIBILITIES:

• Forecasts goals and objectives for the department and strives to meet them
• Hires, trains, motivates, counsels, and monitors performance of all service and parts staff
• Attends managers' meetings
• Monitors and controls the performance of the department using appropriate reports, tracking systems, and surveys
• Strives for harmony and teamwork within the department and with all other departments
• Develops and implements a marketing plan which promotes new and repeat business
• Understands, keeps abreast of, and complies with federal, state, and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-To-Know, etc.
• Understands and ensures compliance with manufacturer warranty and policy procedures
• Facilitates and/ or conducts technical training and sends employees to appropriate training schools as needed
• Monitors technicians' daily productivity reports and corresponding payroll records
• Monitors and follows up on parts orders with the parts manager to ensure availability
• Establishes and maintains good working relationships with customers to encourage repeat and referral business
• Maintains high- quality service repairs and minimizes comebacks. Conducts periodic spot checks of completed jobs for thoroughness and quality
• Ensures that the work areas and customer waiting areas are kept clean
• Serves as liaison with factory representatives
• Ensures that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepares pricing guides and maintenance menus for frequent labor operations
• Handles customer complaints immediately and according to Spitzer's guidelines
• Establishes and maintains 24- hour follow- up with all customers to confirm satisfaction with their service experience
• Maintains a safe work environment
• Maintains a professional appearance
• Performs other related duties as assigned

MINIMUM QUALIFICATIONS:

• At least 1-2 years of experience required
• Successful track record
• Team oriented
• Clean drivers record
• Successfully completed MVR, background check, and pre-employment drug screen
• Must be authorized to work in the United States

PREFERRED QUALIFICATIONS:

• Dealership experience
• Knowledge of CDK

AAP/EEO STATEMENT/ADA STATEMENT:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

This position is currently accepting applications.