Service Manager

Craig & Landreth Auto Group; Clarksville (IN); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Base pay + commission

Paid training

Health, dental, vision, life insurance

Mentorship & growth

Advancement opportunities

Job summary

COOPER AUTOMOTIVE is seeking a Service Manager to lead our automotive service team in Indiana. You will provide guidance, leadership and expertise to ensure excellent customer service and efficient workshop operations.

The role requires 2 to 4 years of related experience, with responsibilities including recruiting, training, monitoring performance, and maintaining departmental finances. It offers growth opportunities and a competitive benefits package.

Qualifications

• Experience leading a service team in a dealership environment.
• Strong customer service orientation with excellent communication.
• Ability to recruit, interview and train staff and technicians.

Responsibilities

• Conduct daily one-on-one client status meetings with ASM to identify issues.
• Monitor repair/maintenance to prevent delays and improve productivity.
• Work with service writer to set departmental objectives and metrics.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed.
• Review and evaluate service sales performance.
• Ensure compliance with policies and warranty procedures.
• Lead weekly department and manager meetings.

Skills

Leadership

Customer service

Team management

Education

2 to 4 years of related experience and/or training

Job description

Service Manager – Automotive Dealership - COOPER AUTOMOTIVE

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service writer to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Benefits Offered

• Competitive base pay plus commission and bonuses.
• Paid training and ongoing support.
• Health, dental, vision, life and short-term disability insurance options.
• Family-like team culture and mentorship.
• Opportunities for advancement and professional growth.

About Us

Craig & Landreth Auto Group has been in Business for over 50 years selling only quality used cars, trucks, SUVs, and vans to the public at great values. With multiple locations across Kentucky and Southern Indiana, Craig & Landreth Auto Group is here to serve your automotive needs!

We are proud to announce that we are an accredited business since 1984 with a BBB rating of an A+. We continue to thrive, because of our employees. Each team member can take advantage of our ongoing training programs, advancement opportunities and progressive culture. We love to develop our employees and promote from within. When you come work with us, you can look forward to these added benefits and employee perks!