Service Manager - Dealership Experience Required

Hiring Winners; Bossier City (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hiring Winners is seeking a Service Manager – Automotive to lead our service and repair operations, direct daily activities related to client vehicles, and coordinate the acquisition of automotive equipment to keep our facilities in top working order. You will keep both employees and customers happy by strong leadership and clear communication.

You will recruit, interview and train service staff; monitor performance; manage department finances; enforce OSHA requirements; conduct weekly

Qualifications

• Associate degree or equivalent from two-year college or technical school.
• 2–4 years of related experience and/or training.
• Strong leadership and supervisory abilities.

Responsibilities

• Direct service and repair operations for client vehicles.
• Recruit, interview and train service staff.
• Maintain department finances and productivity.
• Enforce OSHA requirements and safety policies.
• Coordinate equipment acquisition and facility maintenance.
• Conduct weekly department meetings and participate in planning.

Skills

People management

Team leadership

Customer service

Recruiting & training

Operations planning

Education

Associate's degree or equivalent

Job description

Service Manager – Automotive

Are you a people pleaser? A problem solver? Ready to take your career to a new level? Then you may be a perfect fit for our growing dealership family. We need a service manager who knows how to keep employees — and customers — happy. As our new service manager, you will direct activities related to the service and repair of client vehicles, coordinate the acquisition of automotive equipment, and keep our operations and maintenance facilities in top working order.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.