Service Manager

Kahlig Auto Group; San Juan (TX); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401(k) plan

Paid vacation

Sick leave

Holiday pay

Wellness program

Job summary

Kahlig Auto Group is seeking a Service Manager to lead the franchise automotive service department in Texas. You will guide service operations, manage staff, and drive excellent customer satisfaction while maintaining department standards and profitability.

The role requires leadership, oversight of service processes, and a commitment to best practices in a fast-paced automotive environment. Fortune 500–style standards inform our expectations and incentives.

Qualifications

• Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
• Monitor automotive repair/maintenance to prevent operational delays.
• Work with service director to set departmental objectives.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed by upper management.
• Review and evaluate service sales performance.
• Staff technical teams relative to production requirements.
• Remain current on new products and changes to existing products.
• Maintain department finances within parameters established by upper management.
• Assure proper repair-order flow/maximize productivity.
• Monitor/control all warranty activity to ensure compliance with policies and procedures.
• Adhere to dealership policy on client vehicle care and operation.
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager.
• Enforce OSHA requirements, procedures and regulations.
• Conduct performance evaluations.
• Participate in operational planning.
• Maintain the facility and equipment.
• Conduct weekly department meetings/attend weekly manager meetings

Education

Associate's degree or equivalent

2–4 years related experience

Job description

Service Manager - Franchise Automotive Dealership

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We're searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Compensation

Compensation is based on experience and commensurate with Fortune 500 companies.

Benefits

Benefits include medical, dental, life and disability, 401(k), paid vacation, sick, holiday and a wellness program. We are an Equal Opportunity Employer.

About

Kahlig Auto Group is an industry leading automotive retailer comprised of 15 auto dealerships (and counting) in South Texas. Our dealerships have a strong commitment to providing the highest degree of customer satisfaction that provides a superior experience in sales, service and overall ownership. We are a company full of hard-working, dedicated employees with a priority on offering a welcoming and positive environment that fosters the opportunity to grow within the company.