Service Manager

Carlock Automotive Group; Tupelo (MS); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Supplemental insurance policies

401(k) plans

Paid Holidays

Job summary

Carlock Automotive Group is seeking an experienced Service Manager to lead a busy service department in Tupelo, MS. You will guide the service team, drive customer satisfaction, and uphold operational excellence across repair and maintenance activities.

The role requires an associate’s degree or equivalent and 2–4 years of related experience, with a strong emphasis on leadership, payroll coordination, and compliance with safety policies. Growth opportunities and strong benefits are highlighted.

Qualifications

• Associate's degree or equivalent from a two-year college or technical school.
• 2–4 years of related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Conduct daily one-on-one client status meetings to identify service issues.
• Monitor repair/maintenance to prevent delays.
• Recruit, interview and train service staff.
• Maintain daily sales and production records as prescribed by management.
• Review and evaluate service sales performance.
• Staff technical teams relative to production requirements.
• Maintain department finances within management parameters.
• Administer payroll for service staff with director approval.
• Ensure OSHA compliance and conduct evaluations.
• Participate in operational planning and weekly meetings.

Skills

Customer service leadership

Team leadership

Effective communication

Education

Associate's degree

Job description

Service Manager Opportunity

If you are driven to help people, passionate about customer service, and ready to lead a successful service team, then this opportunity is for you. We’re searching for an automotive service manager who is motivated to excel and serious about a true career in this highly competitive industry. As service manager, our customers, and your team, will look to you for guidance, leadership and expertise.

Job Responsibilities

• Conduct daily one-on-one client status meetings with each ASM to identify potential service issues
• Monitor automotive repair/maintenance to prevent operational delays
• Work with service director to set departmental objectives
• Recruit, interview and train service staff
• Maintain daily sales and production records as prescribed by upper management
• Review and evaluate service sales performance
• Staff technical teams relative to production requirements
• Remain current on new products and changes to existing products
• Maintain department finances within parameters established by upper management
• Assure proper repair-order flow/maximize productivity
• Monitor/control all warranty activity to ensure compliance with policies and procedures
• Adhere to dealership policy on client vehicle care and operation
• Administer payroll for service staff in cooperation with payroll department, securing approval from service director and general manager
• Enforce OSHA requirements, procedures and regulations
• Conduct performance evaluations
• Participate in operational planning
• Maintain the facility and equipment
• Conduct weekly department meetings/attend weekly manager meetings

Education and/or Experience

Associate's degree or equivalent from two-year college or technical school; or 2 to 4 years of related experience and/or training; or equivalent combination of education and experience.

Benefits

• Benefits include health insurance, dental and vision insurance, life insurance, paid time off, supplemental insurance policies, 401(k) plans, and paid Holidays.

About Us

Carlock Automotive Group has been a trusted name in the automotive industry for over 50 years, growing from a family business in Arkansas to a multi-state network of dealerships representing 17 premier brands. With locations across Tennessee, Mississippi, Alabama, and Louisiana, Carlock offers an exciting and dynamic work environment where team members play a key role in delivering top-tier sales, service, and financing to customers. Family-owned for three generations, the Carlock family has built a reputation for excellence, fostering a workplace culture centered on expertise, customer satisfaction, and career growth. Our dealerships provide endless opportunities to be part of something exceptional.

At Carlock, we seek passionate individuals committed to learning and perfecting their craft. As a member of the Carlock family, you’ll receive continuous training and development opportunities to grow your career. We believe in promoting from within and cultivating the next generation of automotive leaders. With manufacturer-sponsored courses and annual training programs, we invest in your long-term success. In addition to professional growth, we offer competitive benefits, including health, dental, and vision insurance, life insurance, paid time off, supplemental insurance, 401(k) plans, and paid holidays. From your first day with us to the road ahead, we're committed to fueling your growth and guiding your journey every mile of the way.