Commercial Service Manager — HVAC & Projects Lead

MillTown Plumbing, Heating, Cooling and Electrical; Chelmsford (MA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Paid Training

Educational Allowances

Health Insurance

Life Insurance

Dental Insurance

Paid Holidays

401(k) Match

Paid Time Off

Weekly Pay

Bonuses

Boot Compensation

Job summary

MillTown Plumbing, Heating, Cooling and Electrical seeks an experienced Commercial Service Manager to lead our Commercial Service Technicians and drive service quality. You will oversee the Service Department to meet or exceed customer expectations and deliver consistent, high‑level results.

With a long-standing history of over 45 years, MillTown is the go‑to for plumbing, heating, cooling, and electrical services.

Qualifications

• 5+ years of experience in service management or similar leadership role.
• Strong customer service skills.
• Clean driving record.

Responsibilities

• Supervise and lead the Commercial Service Team
• Manage and evaluate field technicians
• Conduct ride-alongs with technicians and provide feedback
• Ensure repairs and installs meet quality standards and obtain permits when needed
• Manage workloads and schedules with dispatcher to maximize productivity and profits
• Ensure technicians are dispatched effectively and assist in field issues
• Hold weekly one-on-one meetings with technicians
• Resolve customer issues to ensure satisfaction
• Ensure department operations comply with OSHA and company requirements
• Oversee billing and clerical tasks related to field service

Skills

Leadership

Verbal communication

Written communication

Decision making

Empathy

Organization

Public speaking

Job description

• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation
  
  

Benefits

• Paid Time Off
• Weekly Pay
• Bonuses
• Up to 4% 401(k) Match
• Paid Training, Educational Allowances/Reimbursement for Field-related Courses
• Health, Life and Dental Insurance
• Paid Holidays
• Boot Compensation
  
  

Full Job Description

We're seeking an experienced Commercial Service Manager to provide support to our Commercial Service Technicians. Your daily routine will include leading a Service Department to meet or exceed customer expectations by delivering consistent quality service.

MillTown has provided industry-leading services to grow our business for over 45 years and we're on a mission to be a great place to work. We're the go-to experts for plumbing, heating, cooling, and electrical services.

Get started today!

Essential Duties and Responsibilities*

• Supervise and lead the Commercial Service Team
• Manage and Evaluate Field Technicians
• Conduct Ride-Alongs with Technicians and provide feedback
• Ensure all repairs and installs are completed to the highest quality standards and if necessary, all permits are obtained
• Manage workload and schedules with Dispatcher to best utilize manpower and maximizes profits
• Ensure Technicians are being dispatched effectively
• Assist Technicians with issues while in the field
• Facilitate weekly one-on-one meetings with Technicians
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards
• Manage and stay within departmental budget
• Meet or exceed all company goals
• Perform clerical duties associated with, but not limited to Field Technician paperwork, personnel evaluations, and expense reports, timesheets
• Pricing Special Projects
• Overseeing the billing clerk
• Additional duties as needed
  
  

Desired Skills And Experience

• Ability to inspire and lead others to attain company goals
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Quick, sound decision-making abilities
• Good presentation and public speaking skills is a plus
• Ability to build trust and demonstrate empathy
• Excel in a fast-paced, goal-driven environment
  
  

Qualifications*

• 5+ Years Experience
• Customer service skills
• Clean driving record
  
  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

MillTown is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability, or any other characteristic protected by applicable law.

Job Type: Full-time

Pay: $100,000 - $150,000 annually

If you require alternative methods of application or screening, you must approach the employer directly to request this, as Indeed is not responsible for the employer's application process.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The Individual must be able to pass a background check and drug test as well as possess a good driving record

Salary: $100000 - $150000 per year

Job Posted by ApplicantPro