Service Manager I - HVAC

Pueblo Mechanical & Controls; Albuquerque (NM); On-site; USD 95,000 - 125,000; Full time

Job summary

Pueblo Mechanical & Controls is seeking a Service Manager to provide senior leadership and oversight for a team of service technicians and engineers delivering quality, safety, and customer satisfaction on commercial HVAC, controls, plumbing, or mechanical service projects.

You will drive performance, manage resources, ensure scope, schedule, budget, and quality, and foster a high-performing culture that supports client success and company growth across our nationwide operating companies.

Qualifications

• 5+ years of direct supervisory or management experience in commercial HVAC, controls, plumbing, or mechanical service.
• High school diploma or GED required; associate or bachelor’s degree preferred.
• Relevant trade certifications (e.g., EPA 608, NATE, OSHA 30-hour) a plus; valid driver’s license and clean driving record.

Responsibilities

• Provide senior leadership and oversight for service technicians and engineers to achieve safety, quality, and service delivery goals.
• Oversee all aspects of service operations including planning, scheduling, budgeting, risk management, and change control.
• Collaborate with sales, estimating, and operations to support proposals, job walks, and customer solutions.
• Coordinate technical support, troubleshooting, and maintenance for systems, visiting key customers regularly to ensure expectations are met.

Skills

Leadership

Communication

Project management

HVAC knowledge

Budgeting

Safety compliance

Education

High school diploma or GED

AS/BA in business or engineering preferred

Tools

MS Office

CRM software

Service management software

Job description

Position Overview

As a Service Manager, you will provide senior leadership and operational oversight for a team of service technicians and engineers, delivering exceptional quality, safety, and customer satisfaction on commercial HVAC, controls, plumbing, or mechanical service projects. You will work closely with division leadership to drive team performance, manage resources, ensure projects meet scope, schedule, budget, and quality standards, and foster a high‑performing, collaborative culture that supports client success and company growth. Our people‑first approach empowers your leadership with professional development, cross‑functional partnerships, and the opportunity to build strong teams that provide reliable, sustainable service solutions nationwide across our operating companies.

Duties And Responsibilities

• Lead, manage, and motivate a team of service technicians and engineers to achieve safety, quality, and service delivery goals while maintaining strict adherence to safety standards.
• Provide hands‑on leadership, coaching, mentoring, and supervision to build team capability, resolve issues, and promote excellence in execution.
• Oversee all aspects of service operations, including planning, scheduling, resource allocation, vendor relationships, fleet management, budgeting, risk/issue management, and change control.
• Ensure service projects run according to scope, schedule, budget, and quality standards; monitor progress and provide monthly performance reports against plan to leadership.
• Collaborate with sales, estimating, and operations teams to support proposal development, job walks, technical input, and customer solutions that minimize downtime.
• Coordinate technical support, troubleshooting, and maintenance for systems (e.g., BMS, automation controls, HVAC equipment); visit key/high‑profile customers regularly to ensure expectations are met.
• Manage team development: recruit, interview, hire, train, evaluate performance, and support career growth for service staff.
• Maintain accurate reporting on project milestones, risks, issues, and performance; communicate updates across all levels of leadership.
• Establish and mature practices, templates, policies, tools, and partnerships to enhance service capabilities and operational efficiency.
• Champion safety, quality, and customer service; participate in establishing and implementing standards, inspections, and continuous improvement initiatives.

Supervisory Responsibilities

Yes – Direct leadership and management of service technicians, engineers, and support staff; responsible for recruiting, hiring, training, performance reviews, coaching/mentoring, motivation, and resource planning to build and sustain a high‑performing team.

Requirements/Qualifications

• Experience: 5+ years of direct supervisory or management experience in commercial HVAC, controls, plumbing, or mechanical service; strong technical background in the trade (HVAC/controls experience a plus).
• Education: High school diploma or GED required; associate or bachelor’s degree in business, construction management, engineering, or related field preferred.
• Certifications/Licenses: Relevant trade certifications (e.g., EPA 608, NATE, OSHA 30‑hour) a plus; valid driver’s license and clean driving record required.
• Physical Demands: Primarily office‑based with frequent site visits and travel; ability to walk job sites, climb stairs/ladders, lift light materials (laptop, plans), and travel regionally (up to 10–20% as needed).
• Work Environment/Safety: Professional office with hybrid options and active service/construction sites; exposure to varying weather, noise, dust, heights; must adhere to OSHA regulations, conduct hazard identification, and wear required PPE (hard hat, safety glasses, steel‑toed boots) on sites—safety is our top priority and non‑negotiable. This is a safety‑sensitive position.

Required Skills

• Strong leadership, team building, coaching, mentoring, and performance management abilities.
• Excellent verbal and written communication, problem‑solving, and time management skills.
• Proficiency in service/project management tools, reporting, budgeting, and resource forecasting.
• Technical knowledge of commercial HVAC/controls/plumbing systems and service best practices.
• Ability to multitask, manage risks/issues, and maintain high customer focus in a fast‑paced environment.
• Microsoft Office proficiency; familiarity with CRM, scheduling, or service management software preferred.

Benefits

• Competitive compensation based on experience and level, with opportunities for performance incentives and tool allowances where applicable.
• Comprehensive benefits including medical, dental, and vision coverage, plus HSA options with employer contributions in select plans, and company‑paid basic life and accidental death & dismemberment insurance.
• Paid time off, holiday pay, and a 401(k) retirement savings plan to support your long‑term financial well‑being.
• Professional development through hands‑on training, mentorship, apprenticeships, certifications, and clear career advancement paths across our nationwide operating companies.
• Inclusive, supportive culture that values diversity, dignity, respect, collaboration, integrity, and personal fulfillment—empowering you to build a rewarding, long‑term career.

Equal Opportunity Statement

Modigent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected characteristic.