Assistant Service Manager

Bigge Crane and Rigging Co.; Houston (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay and 401(k) matching

Vacation, holidays, and sick days

Flexible spending accounts/Health SAV

BYOD reimbursement

Job summary

Bigge Crane and Rigging Co. seeks an Assistant Service Manager to oversee Technicians and service staff, ensuring customer satisfaction while protecting profitability and budgets.

In this role you will field service calls, schedule field technicians, manage parts for repairs, and approve timesheets. You will coordinate maintenance, ensure documentation accuracy, and support billing with invoices and service reports. On-call nights and weekends are required.

Qualifications

• Minimum 3 years as a crane mechanic; 1–2 years of supervisory experience preferred.
• Proficient in diagnosing and repairing engines, hydraulics, transmissions, and LMI systems.
• Excellent customer service and organizational skills.
• Strong communication and training abilities.
• Proficient in MS Office and mobile devices.
• High school diploma or equivalent.

Responsibilities

• Answer service calls on equipment at job sites.
• Schedule technicians for field service.
• Order parts for field service repairs.
• Approve timesheets for field technicians.
• Schedule planned maintenance for lube and field technicians.
• Ensure all service documents are complete and filed.
• Provide service billing with costs and documents.
• On-call nights and weekends as needed.
• Submit work orders for shop and field repairs.
• Provide customers with required service documents.
• Complete work orders for repairs.

Skills

Crane mechanic

Supervisory experience

Customer service

Communication skills

Scheduling management

Training ability

Education

High school diploma or equivalent

Tools

MS Office Suite

Smartphones

Tablets

Job description

Introduction

Bigge Crane and Rigging Co. has been elevating America since 1916 . With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.

Responsibilities

• Field calls regarding service on equipment on the job sites
• Schedules technicians for service calls in the field
• Ability to look up and order parts as needed for field service repairs
• Proofread and approve all timesheets for field service technicians
• Schedule all planned maintenance for lube technicians and field service technicians
• Confirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customer
• Provide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customer
• Field calls nights and weekends as required (On call as needed nights and weekends)
• Ensure all service docs are turned into Service Admin for uploading
• Provide the customer with any service/ inspection documentation they require
• Issues and completes Work Orders as required for all repairs made in the shop and field

Requirements

• A minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desired
• Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment lines
• Exceptional customer service and organizational skills
• Proficient computer skills, including MS Office Suite, smartphones, and tablets
• The ability to train employees and processes and procedures
• A high school diploma or its equivalent is required
• Must be able to troubleshoot minor issues over the phone and provide solutions to these issues
• Scheduling Management
• Quality “People” skills. Friendly, courteous, and approachable
• Excellent communication skills

Benefits

• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.