Assistant Service Manager

Bigge Crane and Rigging; Houston (TX); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Competitive pay

401(k) matching

Vacation & holidays

Sick days

HSA/FSAs

BYOD reimbursement

Job summary

Bigge Crane and Rigging Co. in Houston, TX is hiring an Assistant Service Manager to supervise technicians and service staff, manage field calls, schedule maintenance, and ensure safety and profitability.

You will coordinate parts, document work orders, and support service billing while delivering excellent customer service. The role requires 3+ years as crane mechanic and 1–2 years supervisory experience, strong diagnostic skills, and proficiency with MS Office.

Qualifications

• 3+ years experience as a crane mechanic, plus 1–2 years supervisory experience.
• Ability to diagnose, repair and maintain engines, transmissions, hydraulics, and LMI systems.
• Exceptional customer service and organizational skills.
• Proficient with MS Office and mobile devices; able to train staff.
• High school diploma or equivalent required.
• Ability to troubleshoot issues remotely and schedule work efficiently.

Responsibilities

• Field calls regarding service on equipment on the job sites.
• Schedule technicians for service calls in the field.
• Order parts for field service repairs as needed.
• Proofread and approve all timesheets for field service technicians.
• Schedule all planned maintenance for lube and field service technicians.
• Ensure all service documents are complete and accurate.
• Provide service billing with costs and documents for invoicing.
• Be on-call nights and weekends as required.
• Ensure service docs are uploaded to Service Admin.
• Provide customers with required service/inspection documentation.
• Create and complete work orders for repairs in shop and field.

Skills

Crane mechanic experience

Supervisory experience

Customer service

Scheduling management

MS Office proficiency

Education

High school diploma or equivalent

Tools

MS Office

Field service software

Job description

Full Time Houston, TX, US

11 days ago Requisition ID: 1015

Introduction

Bigge Crane and Rigging Co. has been elevating America since 1916 . With over 1,800 cranes and a coast-to-coast presence, we buy, sell, rent, operate, and maintain one of the largest, most advanced crane fleets in the country. We’ve played a role in building some of America’s most iconic landmarks and earned a reputation for doing it right—with performance, precision, and accountability.

Job Overview

The Assistant Service Manager is responsible for the management and supervision of Technicians and service administrative staff. Responsible for and ensuring customer satisfaction while managing company profitability and applicable budget. Ensure a safe working environment through partnership with the Service Manager and Safety Director to report such issues.

Responsibilities

• Field calls regarding service on equipment on the job sites
• Schedules technicians for service calls in the field
• Ability to look up and order parts as needed for field service repairs
• Proofread and approve all timesheets for field service technicians
• Schedule all planned maintenance for lube technicians and field service technicians
• Confirms all required documents (Service Report, Parts Requisitions, etc.) have been filled in correctly and contain all needed information on the equipment, repairs, and customer
• Provide Service Billing with all costs and documents (Service Reports, Parts Invoices, Photos, etc.) for any field service repairs that will be billed back to the customer
• Field calls nights and weekends as required (On call as needed nights and weekends)
• Ensure all service docs are turned into Service Admin for uploading
• Provide the customer with any service/ inspection documentation they require
• Issues and completes Work Orders as required for all repairs made in the shop and field

Requirements

• A minimum of 3 years experience as a crane mechanic, as well as 1-2 years of previous supervisory experience is desired
• Must demonstrate competency in the diagnosis, repair, and maintenance of various systems, including engines, transmissions, hydraulics, and LMI systems on various equipment lines
• Exceptional customer service and organizational skills
• Proficient computer skills, including MS Office Suite, smartphones, and tablets
• The ability to train employees and processes and procedures
• A high school diploma or its equivalent is required
• Must be able to troubleshoot minor issues over the phone and provide solutions to these issues
• Scheduling Management
• Quality “People” skills. Friendly, courteous, and approachable
• Competitive pay and a matching 401(k) plan
• Vacation, Company Holidays, and Sick Days
• Flexible spending accounts/Health Savings Account
• Reimbursement plan for the company Bring Your Own Device (BYOD) Policy

Bigge provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, military or veteran status.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.