Service Manager - Gettysburg, SD

C & B Ag; Gettysburg (SD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive pay based on experience

Medical, Dental, Vision, and Accident

Short-Term Disability

Life Insurance

401K with generous match

Progressive PTO & Paid Holidays

Training and internal growth

Job summary

C & B Operations in Gettysburg, SD is seeking a Service Manager to lead the Service Department at our John Deere dealership. You will focus on maximizing customer satisfaction, growing profitable service labor sales, and driving efficient, compliant operations.

You will supervise technicians and service staff, manage budgets, approve warranties and claims, and promote internal talent development through training programs.

Qualifications

• 3+ years of experience in a dealership service department.
• Experience with service management tools (e.g., Service ADVISOR) preferred.
• Valid driver’s license and a safe driving record.
• Ability to lead and develop staff and manage budgets.
• Experience with agricultural/heavy equipment is a plus.

Responsibilities

• Lead and enforce service department processes to ensure customer satisfaction.
• Own department performance, budgets, and goals aligned with company objectives.
• Execute service marketing plans and coordinate events, clinics, and field days.
• Oversee warranty and product program claims to ensure timely submission and maximum recovery.
• Schedule, assign, and manage workloads based on technician capacity.
• Review work orders for accuracy, completeness, and proper billing.
• Train, develop, and evaluate service personnel; ensure training compliance and certifications.
• Manage fleet, tools, equipment, inventory, and shop organization.
• Maintain safety, cleanliness, and regulatory compliance.

Skills

Customer satisfaction

Leadership

Budget management

Process improvement

Staff development

Safety compliance

Dealership operations

Tools

Service ADVISOR

Diagnostic tools

Job description

C & B Operations has an opening for a Service Manager at our John Deere Dealership in Gettysburg, SD. The service manager is responsible for managing the Service Department, including maximizing internal and external customer satisfaction, growing profitable service labor sales, exercising disciplined expense control, attracting and retaining outstanding talent, and motivating and engaging employees to be the best in the business.

Benefits

Qualified applicants must be able to successfully complete a pre-employment drug test and background check. C & B Operations, LLC is a drug‑free workplace.

• Competitive pay based on your experience


• Excellent benefits including – Medical, Dental, Vision, and Accident Insurance, Short‑Term Disability, Life Insurance, 401K with generous match...


• Progressive Paid Time Off and Paid Holidays


• Opportunities to grow – We love to promote within and have excellent training programs available to prepare you on‑the‑job and for your future with us.

Job Function

The Service Manager will manage service operations within the dealership to ensure customer satisfaction and maximize return on investment by optimizing service department processes. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and assists with the development of department personnel.

Essential Functions

Reasonable accommodation may be made to enable individuals with disabilities to perform the

• Lead and enforce service department processes to ensure customer satisfaction and operational excellence.


• Own department performance, budgets, and goals aligned with company objectives.


• Execute service marketing plans and coordinate customer events, clinics, and field days.


• Oversee warranty and product program claims to ensure timely submission and maximum recovery.


• Schedule, assign, and manage workloads based on technician skill sets and capacity.


• Review work orders for accuracy, completeness, and proper billing.


• Train, develop, and evaluate service personnel; ensure training compliance and certifications.


• Manage fleet, tools, equipment, inventory, and shop organization.


• Maintain safety, cleanliness, and compliance with DOT and regulatory standards.


• Stay current on John Deere and competitive products.

Requirements

• 3+ years of experience working in a service department; demonstrated experience consistently meeting performance metrics preferred


• Experience using Service ADVISOR™ or other computer based diagnostic repair tools preferred


• Experience operating vehicles, tools, and equipment for diagnostic purposes


• Experience with off road, construction, lawn, or other AG heavy equipment


• Valid Drivers License and a safe driving record

Our goal is to improve the quality of work life by using fair and consistent treatment and providing equal growth opportunities for all team members. We are an equal opportunity employer as defined by federal, state or local laws.