Service Manager

Penn Equipment; False Pass (AK); On-site; USD 70,000 - 110,000; Full time

Job summary

Penn Equipment in Alaska is seeking a dedicated Service Manager to oversee the service department. You will lead a team of technicians, ensure efficient workflow, and maintain high standards of quality in industrial equipment repair.

The role requires strong leadership, excellent customer communication, and the ability to align service activities with dealership goals while enforcing safety and compliance across all repair operations.

Qualifications

• Leadership capabilities to manage a service team and align goals.
• Strong customer-service orientation to enhance satisfaction.
• Knowledge of industrial equipment repair processes and safety.

Responsibilities

• Manage daily operations of the service department, ensuring optimal workflow and productivity.
• Supervise and train service staff, fostering a positive work environment that encourages professional growth.
• Oversee customer interactions, addressing inquiries and resolving issues to enhance customer satisfaction.
• Ensure compliance with safety regulations and dealership policies related to repair and maintenance.
• Conduct regular inspections of the service area, ensuring that equipment is well-maintained and operational.
• Collaborate with other departments to align services offered with customer needs and dealership goals.
• Maintain up-to-date knowledge of industry trends.

Skills

Leadership

Customer service

Industrial equipment repair

Job description

Job Description

Job Description

Job Summary
We are seeking a dedicated and experienced Service Manager to oversee our service department. The ideal candidate will possess strong leadership skills and a deep understanding of industrial equipment repair processes, ensuring that our team provides exceptional customer service while maintaining high standards of quality. The Service Manager will align departmental goals with dealership objectives and transmit critical information between staff and customers to enhance service efficiency.

Pay based on experience

Responsibilities

• Manage daily operations of the service department, ensuring optimal workflow and productivity.
• Supervise and train service staff, fostering a positive work environment that encourages professional growth.
• Oversee customer interactions, addressing inquiries and resolving issues to enhance customer satisfaction.
• Ensure compliance with safety regulations and dealership policies related to repair and maintenance.
• Conduct regular inspections of the service area, ensuring that equipment is well-maintained and operational.
• Collaborate with other departments to align services offered with customer needs and dealership goals.
• Maintain up-to-date knowledge of industry trends.