Service Manager

Yancey Bros. Co.

Augusta (GA)

On-site

USD 70,000 - 90,000

Full time

5 hours ago

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Benefits offered by this job

Aggressive compensation

Tool allowances

Full medical, vision and dental

401k plan with strong match

Employee profit sharing

Paid vacations

Tuition reimbursement

Job summary

Yancey Bros. Co., a Georgia-based Caterpillar equipment dealer, seeks a Service Manager to lead technicians and supervisors in daily service operations. You will manage safety, budgeting, and customer relations while ensuring compliance with industry regulations.

The role requires 3–5 years of experience, strong problem-solving and communication skills, and a focus on developing staff within a fast-paced store environment.

Qualifications

Minimum of 3 to 5 years of experience.
Problem-solving skills to meet the needs of our customers and employees.
Excellent people skills with customer service experience.
Excellent organizational and communication skills.
Preferred industry experience or an equivalent college degree.

Responsibilities

Oversee daily branch operations and staff.
Review profit and loss and manage budget.
Direct store staff and train on SOPs.
Develop and motivate employees with evaluations.
Control expenses and plan systems.
Monitor inventory and ensure parts availability.
Assist customers with parts and service issues.
Support sales teams and communicate branch goals.
Ensure OSHA, MSHA, EPA and DOT compliance.
Prepare monthly reports and injury reports.
Establish and maintain safety culture.
Oversee accounts receivable collections.

Skills

Problem solving

Customer service

People skills

Organizational skills

Communication skills

Education

High school diploma or equivalent

Job description

Who We Are

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest asset…our employees.

What You Will Be Doing

As the Service Manager, you will lead the Technicians and Supervisors in the daily service operations of the store. This position is responsible for providing a safe workplace and developing a “Safety First” culture. The Service Manager position is responsible for hiring and developing employees as well as addressing employee issues. This position will be fully responsible for the financial performance of the assigned store(s) and cost centers. As such, it will fall on the Service Manager to create an operating budget, control costs, build loyal customers, meet financial objectives, and establish good employee relations. The Service Manager must address employee and customer complaints in a timely manner, with the focus being to establish and maintain an efficient and pleasant work atmosphere and loyal customer following. Additionally the Service Manager must stay current on the manufacturer's product offerings that are supported, as well as their policy procedures and warranties while ensuring good working relationships with other departments and OEM representatives.

Primary Responsibilities

Participate in required safety programs and ensure that all employees complete safety training and work in a safe manner.
Responsible for the daily operation of the branch location, including managing location staff, reviewing profit and loss, staffing, employee development and training, equipment utilization, equipment maintenance, and safety regulations.
Direct various staff members in the performance of their store-related positions.
Support and train employees on Standard Operating Procedures and ensure that all company policies and procedures are followed.
Develop, evaluate and motivate staff. Ensure that a formal evaluation session with each employee is completed annually. Creating developmental / learning plans for each employee. Handle any disciplinary actions in compliance with company policy.
Plan and establish systems to control expenses.
Monitor inventory levels of exchange components to assure customer needs can be met on a timely basis.
Assist customers in the resolution of complaints regarding parts and service.
Assist in the development of revenue and profit goals, inventory requirements, and headcount requirements for budgeting purposes. Prepare annual operating budgets.
Responsible for safety audits, safety training, compliance with State and Federal OSHA, MSHA, EPA and DOT regulations.
Maintain company operating facilities in clean, orderly, and safe condition.
Establish an atmosphere of customer service throughout the facility.
Ensure job standards are met, arrange work assignments to cover for vacancies and absences, and keep attendance records.
Administer Parts and Service strategies for promotions and products
Supervise Daily Workflow (workload, resources, and equipment processes).
Support and communicate regularly with the Sales Teams
Oversee/assist in the collection of accounts receivable.
Accountable for monthly reports, including filing all injury reports.
Conduct monthly meetings (safety, financials and current company information)
Establish and communicate Branch goals.

Additional Responsibilities

Participate in required safety program, and work in a safe manner.
Additional duties as assigned by manager.

Who We Are Looking For

To be successful in this position you should have prior experience as a Service Manager in a similar industry, possess strong problem solving skills and a strong focus on customer service. You should be able to lead by example and act as mentor, motivator, and director to those that report under you.

Education/Experience

High school diploma or equivalent preferred.

Required Qualifications/Skills

Minimum of 3 to 5 years of experience.
Possess the necessary problem-solving skills to meet the needs of our customers and employees.
Excellent people skills with customer service experience.
Excellent organizational and communication skills.

Preferred Qualifications/Skills

Specific industry experienced desired or an equivalent college degree.

Values

At Yancey Bros. Co, we are always looking to add people to our team who share our core values:

Safety: We value the lives and health of our team and customers above all else.
Integrity: We are ethical and trustworthy, demonstrate respect for others, and communicate truthfully and promptly.
Teamwork: We work as one across our organization for the benefit of our customers.

Ideal Candidates Will Demonstrate The Following Values

Acting in a safe manner
Exhibiting honesty and integrity
Acting in a fair and ethical manner
Team mentality
Delivering quality results
Embraces change / improvement
Exhibiting superior customer service skills
Exhibiting pride and ownership
Working with a sense of urgency
Exhibiting a winning attitude

What We Offer

Yancey Bros. Co. offers a full benefits package that includes aggressive compensation levels, technician tool allowances, full medical, vision and dental coverage, employee wellness programs, paid vacations and more.

Competitive Pay Structure