Service Manager

S&J Plumbing; Arlington Heights (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical Insurance (Blue Cross Blue Sh­

2 weeks PTO

401k with 5% match

Company truck

iPhone, iPad provided

Integrated software access

Job summary

S&J Plumbing in Arlington Heights, IL is seeking a Service Manager to build and lead a top-tier service department with the best in the industry working for you.

You will recruit, train, and empower field technicians, coordinate with dispatch, and set the daily tone so the team delivers exceptional customer satisfaction. Join a company that values growth, training, and performance excellence.

Qualifications

• Leadership qualities, experiences, and aspirations.
• Ability to communicate positively and constructively.
• Ability to inspire personal and professional growth in our team members.
• Ability to provide unparalleled customer satisfaction.
• Ability to drive team performance to meet goals.
• Be detail-oriented, organized, and able to convey decisive messages in a fast-paced environment.

Responsibilities

• Recruit, hire, train, and improve the field technicians
• Work with the dispatch department to ensure the right technician goes to the right job
• Bring more energy than you take, set the tone for the department each day
• Inspire technicians to hit their goals
• Train, develop, and hold your team accountable to high performance standards
• Assist your team and be of service professionally and personally

Skills

Leadership

Communication

Growth mindset

Customer satisfaction

Team motivation

Organizational skills

Presentation skills

Decision making

Tools

MS Office

Excel

PowerPoint

Word

Job description

You’re the BEST and you want to join a team that appreciates you, where you can create your own opportunities. S&J Plumbing is looking for a Service Manager to build and lead an ideal service department with the best in the industry working for you!

Who We Are

We keep on growing because we only hire the best, and our customers love us for it. We’ve been at this a long time in Arlington Heights. You’ve probably seen our trucks and our ads. What you don’t know is what it’s like to be a part of a team like this. How much you feel appreciated when you don’t cut corners. How much we inspire ongoing training and education. How it feels to have customers rave about you and demand that you’re the only technician that works in their home. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.

Why Choose S and J Plumbing

• Medical Insurance – Blue Cross Blue Shield PPO; we pay 100% for you and your family's insurance premiums for health, dental, and vision
• Work-life balance – Up to 2 weeks PTO!
• 401k Plan with a 5% match
• Company-supplied, fully stocked, new and safe, super-cool company truck
• New technology, including iPhone, iPad & access to integrated software
• State-of-the-art tools, parts, and supplies

Our Core Values

• Integrity, we are honest, ethical, and trustworthy
• Professionalism, we prepare, present, and execute at an elite level
• Accountability, we accept full responsibility for our decisions, actions, and results
• Family, we nurture our team members and customers

What You Will Do

• Recruit, hire, train, and improve the field technicians
• Work with the dispatch department to make sure the right technician goes to the right job
• Bring more energy than you take, because you will set the tone every day for the entire department
• Inspire technicians to hit their goals
• Train, develop, and hold your team accountable to exceptional performance standards
• Assist your team and be of service to them both professionally and personally

Desired Skills and Experience

• Leadership qualities, experiences, and aspirations
• Ability to communicate positively and constructively
• Possess the ability to inspire both personal and professional growth in our team members
• Ability to provide unparalleled customer satisfaction
• Ability to drive team performance to achieve all business goals and objectives
• Be detail-oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment
• Be proficient using a computer and Microsoft Office applications (Excel, Word & PowerPoint)

If you want to be part of something bigger than just a job – make this career move and find exactly what you’re looking for. You will work in a place where you will be appreciated by your team and customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about S and J Plumbing by visiting www.SandJplumbing.com