Service Writer

Hutson, Inc; West Branch (MI); On-site; USD 51,577,000 - 71,635,000; Full time

Benefits offered by this job

401(k) with company match

Health Savings Account

Flexible Spending Account

Paid Time Off

Paid holidays

Employee referral bonus

Short-term disability

Wellness Program

Dependent Care Assistance Plan

Employee Assistance Program

Job summary

Hutson, Inc is seeking a Service/Warranty Clerk to support service and warranty processes in Michigan. The role focuses on accurate work orders, timely billing, and transparent communication with customers throughout the service lifecycle.

You will manage quotes, process work orders, coordinate equipment on the lot, and assist payroll with service department time. A high school diploma and MS Office proficiency are required.

Qualifications

• 2–3 years of experience as a service/warranty clerk is preferred.
• High School Diploma or GED is required.
• Ability to use standard desktop applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Basic knowledge of how pieces of machinery function or what they are intended to do.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work independently with limited supervision while functioning in a team environment.
• Ability to safely and correctly operate agricultural and commercial equipment.

Responsibilities

• Assist in maintaining accurate and on-time work orders and minimize billing cycle days.
• Take calls, create quotes, and close jobs with clear customer transparency.
• Support service department with notes on work orders and payroll submissions.
• Manage customer calls and create work orders; follow up on delayed equipment.
• Oversee opening, reviewing, and closing of work orders and ensure accurate billing.
• Create quotes from SPG/MST library and drive to quote all jobs.

Skills

Administrative tasks

Data entry

Microsoft Office

Organizational skills

Independent worker

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office Suite

Job description

Assist the Service Manager or Shop Foreman in maintaining accurate and on-time work orders and minimizing billing cycle days. Own communication around taking calls, creating quotes, and closing jobs as efficiently as possible, with a focus on customer transparency throughout the service process. This role will also support the organization, accountability, and presentation of equipment on the lot.

Responsibilities

Customer & Work Order Management

• Focus on billing cycle days to the target number.
• Manage customer calls and create work orders to be assigned.
• Follow up with customers on equipment involving shop or parts delays.
• Oversee the opening, reviewing, and closing of work orders.
• Review work orders for completeness and accuracy prior to customer billing.
• Create quotes from the existing SPG/MST library.
• Drive to quote all jobs to create a better customer experience.
• Collect payment upon completion of job(s).
• Support technicians with notes on work orders as needed.
• Post technician time to work orders.
• Ensure payroll information is up to date and report Service Department time to Payroll.
• Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.

Equipment & Lot Coordination

• Maintain accountability for whole goods inventory, AMS products, and attachments on the lot.
• Assist with loading and unloading inbound and outbound equipment and other deliveries.
• Conduct walk-around inspections of inbound and outbound equipment.
• Organize, identify, and monitor equipment on the lot to ensure accurate location and inventory records.
• Label equipment to ensure proper identification.
• Perform regular upkeep of stock equipment, including starting equipment, checking tires, and maintaining cleanliness.
• Use applicable software programs to track equipment movement and reconditioning.
• Conduct periodic inventory audits.
• Photograph and stage equipment as needed for marketing, advertising, and customer presentation.
• Maintain the organization and appearance of the equipment lot and ensure equipment is clean and presentable.

Qualifications

• 2-3 years of experience as a service/warranty clerk is preferred.
• Administrative, data entry, or office setting experience would be beneficial.
• High School Diploma or GED equivalent is required.
• Ability to use standard desktop applications such as Microsoft Office and Internet functions.
• Knowledge of office procedures.
• General understanding of mechanical/technical terms is preferred.
• Basic knowledge of how pieces of machinery function or what they are intended to do.
• Strong organizational skills with the ability to effectively manage multiple priorities and responsibilities.
• Ability to work independently with limited supervision while functioning effectively in a team environment.
• Ability to safely and correctly operate agricultural and commercial equipment.

Additional requirements

• Valid Driver's License required.
• Valid DOT Medical Card is required.
• Competitive wage paid bi-weekly
• 401(k) plan with company match
• Company-paid short-term disability
• Health Savings Account (HSA) with company match
• Flexible Spending Account (FSA)
• Paid Time Off (PTO)
• Paid holidays
• Employee referral bonus
• Dependent Care Assistance Plan
• Employee Assistance Program
• Wellness Program

Working Conditions

• Medium work: Exerting up to 50 pounds of force of occasionally, and/or up to 20 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Climbing, Balancing, Stooping, Kneeling, Crouching, Reaching, Standing, Walking, Lifting, Fingering, Grasping, Talking, and Hearing.
• The worker is subject to both environmental conditions: Activities occur inside and outside.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or to chemicals.
• The worker is required to have visual acuity to operate motor vehicles or heavy equipment.