Service Management Assistant

NICKLE Electrical Companies; Georgetown (DE); Sur place; USD 42 000 - 65 000; Plein temps

Résumé du poste

Nickle Electrical Companies in Georgetown, Delaware, is seeking a Service Management Assistant to provide high-level administrative support to the Service Managers. The role involves handling technical information for internal and external customers and for mid- to high-level management, with work hours Monday through Friday, 7:00–3:30.

You will manage service department purchases, maintain schedules, liaise between customers and the Service Department, and assist with project documents,

Qualifications

• High school diploma or GED required or equivalent.
• Experience in construction or as a Service Manager Assistant is a plus.
• Knowledge of construction practices, equipment, methods and industry standards.

Responsabilités

• Assist Service Managers with administrative support.
• Provide technical information to internal and external customers and management.
• Manage service department purchases and schedule changes.
• Liaise between customers and service department to keep managers updated.
• Create and update job files and paperwork.
• Set up jobs in the computer as directed by Service Manager.
• Assist with phones, purchasing conflicts and disputed invoices.
• Schedule material deliveries and coordinate with Service Managers.
• Start up and close out of all jobs and ensure paperwork accuracy.
• Assist with project documents: submittals, change orders, RFIs, etc.
• Process all aspects of a service call including setup, scheduling, data entry and billing.

Connaissances

Administrative support

Formation

High school diploma or GED

Description du poste

Service Management Assistant

Nickle Electrical Companies Georgetown, Delaware, United States

About this position

Summary:

Assist the Service Managers with a high level of administrative support. Provide technical information to both internal and external customers, as well as to mid to high level management. The hours for this position are Monday through Friday, 7:00 - 3:30.

Primary Duties and Responsibilities:

• Manage and track all service department purchases.
• Maintain service schedule while communicating all changes to management.
• Act as liaison between customer and Service Department to ensure Service Manager is up to date on all situations.
• Act as liaison between Service Manager/Field personnel.
• Create and update job files to include all correspondence and other necessary paperwork.
• Set up jobs in the computer as directed by Service Manager.
• Assist with phones, purchasing conflict issues and disputed invoices.
• Schedule material deliveries and coordinate with Service Managers.
• Start up and close out of all jobs.
• Ensure all paperwork accuracy from field technicians. (IE: trip tickets, timecards, etc.)
• Assist Service Manager on project related documents. This includes submittals, change orders, RFI’s, etc.
• Process all aspects of a Service call. This includes set up, trip ticket, scheduling, data entry and billing.

Requirements

Qualifications:

• High school diploma or general education degree (GED).
• Experience/knowledge of construction or experience as a Service Manager Assistant in the electrical or some other construction field is a plus
• Knowledge of all aspects of construction (technology, equipment, methods, etc.), as well as understanding of company and industry practices, processes, and standards and their impact on project activities.