Service Maintenance Technician III

The Community Builders, Inc.; Lincoln (MA); On-site; USD 39,000 - 43,000; Full time

Job summary

The Community Builders is seeking a skilled Service Technician III in Lincoln, MA to respond to service requests, perform interior and exterior repairs, and maintain grounds. This lead role emphasizes strong customer service, safety, and independent work across multiple trades.

Five days per week in office is required. The candidate should have 5+ years of hands-on repair experience in at least three trades, basic computer skills, and a valid driver's license. REAC/HQS experience is a plus.

Qualifications

• High School diploma or equivalent; trade school or 5 years progressive responsibility.
• Minimum of 5 years advanced hands-on repair in three or more building trades.
• REAC/HQS experience preferred.
• Industry-trade certifications/degrees (NAHMS, CAMT, OSHA, HVAC) preferred.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, basic electrical, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly and professionally.
• Complete or monitor preventive maintenance tasks for building systems and components.
• Prepare and repair vacant apartments for new residents.
• Maintain grounds and common spaces through cleaning, landscaping and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory with a safety mindset and PPE.
• Available for weekend work, on-call rotation and emergency service duties.
• Assist Maintenance Supervisor with guidance to Tech I and II and with contractor/vendor management.

Skills

English literacy

Customer service

Time management

Problem solving

Education

High School diploma

Trade school

REAC/HQS experience

NAHMS

CAMT

OSHA

HVAC

Tools

Hand tools

Power tools

Job description

Career Opportunities with The Community Builders

A great place to work.

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II
• Assist Maintenance Supervisor with contractor/vendor management

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $28-31/hr

The Community Builders is an equal opportunity employer.