Service Maintenance Technician II

The Community Builders, Inc.; Cincinnati (OH); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

PTO accrual

HSA contributions

Life & disability insurance

401(k) plan with company match

Commuter benefits

Hospital & critical illness insurance

Employee assistance program

Job summary

The Community Builders, Inc. is seeking a Service Technician II to join our in-house maintenance team in Cincinnati. This role focuses on prompt repairs to appliances, carpentry, electrical, plumbing, and HVAC, with a strong emphasis on customer service and safety.

You will manage unit turnovers, maintain grounds, and support on-site operations five days a week. A solid background in building trades and reliable transportation are essential for success in this on-site position.

Qualifications

• High school diploma or equivalent; trade training or 3+ years in property maintenance.
• Minimum of 3 years advanced hands-on repair in two+ trades.
• REAC/HQS experience preferred.
• Industry certifications preferred (NAHMS, CAMT, OSHA, HVAC).

Responsibilities

• Diagnose and repair appliances, carpentry, hardware accessories, masonry, painting, and basic electrical, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly and professionally.
• Prepare vacant apartments for move-ins and maintain grounds and shop inventory.
• Assist Maintenance Supervisor with technical guidance to Maintenance Tech I.
• Perform REAC/HQS prep and safety compliance.

Skills

English literacy

Customer service

Basic computer skills

PPE safety

Building trades

Valid driver’s license

Education

High school diploma

Trade school / 3+ years experience

Job description

Career Opportunities with The Community Builders

A great place to work.

Careers At The Community Builders

Current job opportunities are posted here as they become available.

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.