Service Maintenance Technician III

The Community Builders, Inc.; Lexington (MA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays & PTO

Health Savings Account contributions

Life & Disability Insurance

401(k) retirement plan with company匹

Commuter/parking and FSA

Employee Assistance Program

Pay Range: $28-31/hr

Job summary

The Community Builders, Inc. seeks a Service Technician III to respond to service requests, perform appliance and trades repairs, and maintain apartment grounds.

This lead tech will work five days a week in our Franklin School location and provide strong customer service while coordinating with the Maintenance Supervisor. Ideal candidates have 5+ years in advanced hands-on repairs across multiple trades, with REAC/HQS experience preferred and various industry certifications.

Qualifications

• High School diploma or equivalent required; trade school or 5+ years in property management or hospitality is preferred.
• Experience with diagnostics and troubleshooting is required.
• REAC/HQS experience preferred; industry certifications (NAHMS, CAMT, OSHA, HVAC) are a plus.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, basic electrical, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly and professionally.
• Monitor preventive maintenance tasks for building systems and equipment.
• Prepare and repair vacant apartments for new move-ins.
• Maintain grounds and common spaces including cleaning, landscaping, and snow removal.
• Prepare repairs for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory with safety mindset and PPE.
• Available for weekend work and emergency service duties.
• Assist Maintenance Supervisor with guidance to Tech I and II and with vendor management.

Skills

English literacy

Customer service

Multitrade repairs

Reading & understanding instructions

Education

High School Diploma

Trade school / 5 years progressive responsibility

Tools

Hand & power tools

Personal Protective Equipment (PPE)

HVAC equipment

Basic computer skills

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office at our Franklin School location.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II
• Assist Maintenance Supervisor with contractor/vendor management

Knowledge, Skills And Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Range: $28-31/hr

The Community Builders is an equal opportunity employer.