Service Maintenance Technician III

The Community Builders Inc.

Lincoln (MA)

On-site

USD 39,000 - 43,000

Full time

6 days ago

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Benefits offered by this job

Medical insurance

12 paid holidays

Health Savings Account

Life & Disability Insurance

403(b) retirement plan

Flexible spending accounts (FSA)

Employee Assistance Program

Job summary

The Community Builders, Inc. is seeking a Service Technician III in Lincoln, MA, to promptly respond to service requests, prepare apartments for turnover, and maintain property assets.

The role requires a high level of building trades skills and a strong customer service mindset. This in-office position demands five days per week on site, with responsibilities spanning interior and exterior maintenance, grounds upkeep, and coordination with vendors and the Maintenance Supervisor.

Qualifications

High School diploma or equivalent required.
Trade school or 5 years of progressive responsibility in property management or hospitality.
REAC/HQS experience preferred.
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.

Responsibilities

Diagnose and repair appliances, carpentry, hardware, masonry, painting, plus basic electrical, plumbing and HVAC.
Respond to service requests and on-call emergencies promptly.
Complete or monitor preventive maintenance for building systems and components.

Skills

English proficiency

Computer literacy

Customer service

Problem solving

Education

High School diploma or equivalent

Trade school or certifications

NAHMS/CAMT/OSHA/HVAC certs

Tools

Hand tools

Power tools

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician III is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC

Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager

Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.

Prepare and perform repairs to vacant apartments to be ready for new resident move-ins

Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.

Prepare and make repairs for REAC/HQS inspections and audits.

Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE

Available for weekend work, on-call rotation and emergency service call duties.

Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II

Assist Maintenance Supervisor with contractor/vendor management

Knowledge, Skills and Abilities

Ability to read, write, understand and communicate in English, bilingual skills a plus!

Basic skills with computer and hand held devices

Knowledge of Federal Fair Housing Laws & Guidelines a plus.

Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)

Valid Driver's License and reliable transportation.

Strong attention to detail, organizational, time-management and problem solving skills.

Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

Occasionally ascends/descends a ladder to service the lights and ceiling fans.

Frequently moves equipment weighing up to 50 pounds across sites.

Constantly works in outdoor weather conditions.

Education & Experience:

High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.