Service Maintenance Technician III

The Community Builders, Inc.; Boston (MA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company match

Paid Holidays & tenure-based PTO accruals

Job summary

A leading nonprofit real estate developer in Boston seeks a Service Technician III to oversee service requests, repairs, and property maintenance. The ideal candidate will have over 5 years of hands-on repair experience in various trades and strong customer service skills. This role also entails assisting with preventative maintenance and managing vendor relationships. Benefits include health insurance, PTO accruals, and a competitive hourly wage of $25-30.

Qualifications

• 5+ years of experience in property management or hospitality.
• Experience in diagnostics and troubleshooting.
• Ability to communicate in English; bilingual skills a plus.

Responsibilities

• Diagnose and perform repairs for various building systems.
• Respond to all service requests in a timely manner.
• Prepare apartments for new resident move-ins.

Skills

Attention to detail

Customer service skills

Problem solving skills

Education

High School diploma or equivalent

5 years of advanced hands-on repair experience

Industry-Trade certifications/Degrees preferred

Job description

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America’s leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician III is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This Lead Tech role will have a high degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC.
• Respond and complete all service requests and on-call emergencies in a timely and professional manner.
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE.
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I and II.
• Assist Maintenance Supervisor with contractor/vendor management.

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English; bilingual skills a plus.
• Basic skills with computer and hand held devices.
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE).
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience

• High School diploma or equivalent required. Trade school or 5 years of progressive responsibility in property management or hospitality. Experience in diagnostics and troubleshooting.
• Minimum of 5 years of advanced hands-on repair experience in three or more building trades.
• REAC/HQS experience preferred.
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred.

Benefits

• Medical, dental, and vision insurance.
• 12 Paid Holidays & tenure-based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company paid Life & Disability Insurance.
• 403(b) retirement plan with company match.
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA.
• Hospital & Critical Illness Insurance.
• Confidential, 24/7 Employee Assistance Program.
• Pay: $25-30/hour.

The Community Builders is an equal opportunity employer.