Service Maintenance Technician II

The Community Builders, Inc.; Northampton (MA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Medical, dental, and vision insurance

403(b) retirement plan with company match

Paid holidays and PTO

Employer contributions to Health Savings Accounts

Job summary

A community-focused organization is seeking a Service Technician II responsible for responding to service requests and preparing apartments for new residents. This role requires expertise in building trades, excellent customer service skills, and the ability to work both independently and as part of a team. The ideal candidate will have a high school diploma and three years of repair experience. This position requires working five days a week in the office and offers a competitive pay rate of $24/hour.

Qualifications

• Ability to read, write, understand and communicate in English.
• Valid Driver’s License and reliable transportation.
• Three years of experience in property management or hospitality.

Responsibilities

• Diagnose and perform repairs for appliances.
• Respond to service requests and emergencies.
• Prepare and repair vacant apartments for move-ins.

Skills

Customer service skills

Basic computer skills

Knowledge of hand and power tools

Attention to detail

Education

High School diploma or equivalent

3 years of advanced hands‑on repair experience

Tools

HVAC certifications

OSHA certifications

Job description

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning and trash management
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver’s License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands‑on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry‑Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred
• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure‑based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax‑advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate: $24/hour

The Community Builders is an equal opportunity employer.