Service Maintenance Technician II

The Community Builders Inc.; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

12 paid holidays

PTO accruals

HSA contributions

Life & Disability Insurance

403(b) plan with match

Commuter/parking benefits

EAP program

Job summary

The Community Builders Inc. in Washington, DC seeks a Service Technician II to respond swiftly to service requests, prepare apartment turnover, and maintain property conditions.

You’ll perform interior, exterior, and site work with building trades skills and work independently while delivering excellent customer service across the team. The role reports to the site manager and involves on-site work five days a week, with on-call and weekend duties as needed.

Qualifications

• High School diploma or equivalent; trade school or 3 years in property management or hospitality.
• Minimum of 3 years advanced hands-on repair in two or more building trades.
• REAC/HQS experience preferred.
• Industry certifications (NAHMS, CAMT, OSHA, HVAC) preferred.

Responsibilities

• Diagnose and repair appliances, carpentry, hardware, masonry, painting, basic electrical, plumbing and HVAC.
• Respond to service requests and on-call emergencies in a timely, professional manner.
• Monitor preventive maintenance tasks for systems, equipment and components.
• Prepare repairs for vacant apartments for new move-ins.
• Maintain grounds and common spaces through cleaning, trash, landscaping, snow removal.
• Prepare repairs for REAC/HQS inspections and audits.
• Maintain shop/inventory with safety mindset and PPE.
• Weekend work, on-call rotation and emergency duties.
• Assist Maintenance Supervisor with technical guidance to Maintenance Tech I.

Skills

English communication

Customer service

Hand and power tools

HVAC knowledge

Electrical basics

Plumbing basics

Valid driver's license

Time management

Attention to detail

Education

High School Diploma

Trade school or 3 years in property management/ hospitality

REAC/HQS experience

Certifications (NAHMS, CAMT, OSHA, HVAC)

Tools

Hand and power tools

Job description

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This role will report to the site 5 days per week.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
• Available for weekend work, on-call rotation and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!
• Basic skills with computer and hand held devices
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
• Valid Driver's License and reliable transportation.
• Strong attention to detail, organizational, time-management and problem solving skills.
• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
• Minimum of 3 years of advanced hands-on repair experience in two or more building trades
• REAC/HQS experience preferred
• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.