Service Maintenance Technician II

The Community Builders Inc.

Worcester (MA)

On-site

USD 39,000 - 41,000

Full time

14 days+

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Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays

PTO accrual

HSA contributions

Life & Disability insurance

403(b) retirement plan with company/HO

Commuter benefits

Employee assistance program

Pay range: $28-30/hr

Job summary

The Community Builders, Inc. seeks a Service Technician II in Worcester, MA. Under the Service Maintenance Manager, you will respond to service requests, prepare apartments for turnover, and maintain property interiors, exteriors, and grounds with strong trades skill and customer-service focus.

This role requires five days in the office and independence, plus on-call rotations and weekend duties. Ideal candidates have 3+ years of hands-on repair across building trades and relevant certifications.

Qualifications

High School diploma or equivalent required; trade school or 3+ years in property management or hospitality.
Minimum 3 years of advanced hands-on repair in two or more building trades.
REAC/HQS experience preferred.
Industry-trade certifications (NAHMS, CAMT, OSHA, HVAC) preferred.

Responsibilities

Diagnose and repair appliances, carpentry, hardware, masonry, painting; basic electrical, plumbing, and HVAC.
Respond to service requests and on-call emergencies promptly.
Complete or monitor preventive maintenance tasks for building systems, equipment and components.
Prepare and repair vacant apartments for move-ins.
Maintain grounds and common spaces, including landscaping and snow removal.
Prepare repairs for REAC/HQS inspections.
Maintain maintenance shop and inventory with PPE/safety.
Weekend work, on-call rotation, and emergency duties.
Provide technical guidance to Maintenance Tech I.

Skills

English fluency

Basic computer skills

PPE knowledge

Hand & power tools

Drivers license

Attention to detail

Customer service

Education

High school diploma

Trade school / 3+ yrs exp

Tools

Hand & power tools

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members. This position has a requirement of five days a week in office.

Responsibilities

Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC
Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager
Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.
Prepare and perform repairs to vacant apartments to be ready for new resident move-ins
Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
Prepare and make repairs for REAC/HQS inspections and audits.
Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE
Available for weekend work, on-call rotation and emergency service call duties.
Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

Ability to read, write, understand and communicate in English, bilingual skills a plus!
Basic skills with computer and hand held devices
Knowledge of Federal Fair Housing Laws & Guidelines a plus.
Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)
Valid Driver's License and reliable transportation.
Strong attention to detail, organizational, time-management and problem solving skills.
Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

Occasionally ascends/descends a ladder to service the lights and ceiling fans.
Frequently moves equipment weighing up to 50 pounds across sites.
Constantly works in outdoor weather conditions.

Education & Experience:

High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality
Minimum of 3 years of advanced hands-on repair experience in two or more building trades
REAC/HQS experience preferred
Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits