Service Maintenance Technician II

The Community Builders, Inc.; Boston (MA); On-site; USD 34,440; Full time

Benefits offered by this job

Medical, dental, and vision insurance

12 paid holidays

403(b) retirement plan with company match

Employer contributions to Health Savings Accounts

Job summary

A property management company in Boston is seeking a skilled Service Technician II to handle maintenance operations and repairs for the community. This role requires strong attention to detail, excellent customer service skills, and a high school diploma or equivalent. The ideal candidate will have three years of hands-on experience in building trades and be available for emergency service calls. The position offers a pay rate of $25/hour and excellent benefits including medical insurance and retirement plans.

Qualifications

• Requires 3 years of hands-on repair experience in two or more building trades.
• Valid driver's license and reliable transportation needed.
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.

Responsibilities

• Perform repairs for appliances, carpentry, and plumbing.
• Respond to service requests and emergencies in a timely manner.
• Prepare vacant apartments for new resident move-ins.

Skills

Customer service skills

Attention to detail

Problem-solving skills

Organization skills

Education

High school diploma or equivalent

Trade school or 3 years of progressive responsibility

Tools

Power tools

Hand tools

Job description

Career Opportunities with The Community Builders

A great place to work.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role will have a strong degree of building‑trade skills and will work independently to handle a variety of apartment interior, exterior, and site‑grounds tasks. The Service Technician II is vital to the successful maintenance of the property through excellent customer‑service focus and a positive and productive relationship with other team members. This position requires five days a week in the office.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC.
• Respond to and complete all service requests and on‑call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager.
• Complete or monitor vendor preventive‑maintenance task completion for building systems, equipment, and components.
• Prepare and perform repairs to vacant apartments to be ready for new resident move‑ins.
• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.
• Prepare and make repairs for REAC/HQS inspections and audits.
• Maintain maintenance shop and inventory to company standards and work with a safety mindset, including wearing appropriate PPE.
• Available for weekend work, on‑call rotation, and emergency service call duties.
• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I.

Knowledge, Skills and Abilities

• Ability to read, write, understand, and communicate in English; bilingual skills a plus.
• Basic skills with computer and hand‑held devices.
• Knowledge of Federal Fair Housing Laws & Guidelines a plus.
• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE).
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organizational, time‑management, and problem‑solving skills.
• Superior customer service skills, including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends or descends a ladder to service lights and ceiling fans.
• Frequently moves equipment weighing up to 50 pounds across sites.
• Constantly works in outdoor weather conditions.

Education & Experience

• High school diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality.
• Minimum of 3 years of advanced hands‑on repair experience in two or more building trades.
• REAC/HQS experience preferred.
• Industry‑trade certifications/degrees (NAHMS, CAMT, OSHA, HVAC, etc.) preferred.
• Medical, dental, and vision insurance.
• 12 paid holidays & tenure‑based PTO accruals.
• Employer contributions to Health Savings Accounts.
• Company‑paid life & disability insurance.
• 403(b) retirement plan with company match.
• Tax‑advantaged accounts: commuter/parking, medical & dependent care FSA.
• Hospital & critical illness insurance.
• Confidential 24/7 employee assistance program.
• Pay rate: $25/hour.

Equal Opportunity Employer

The Community Builders is an equal opportunity employer.