Service Maintenance Technician II

The Community Builders, Inc.; Durham (NC); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading company in property management is seeking a Service Technician II to ensure the maintenance and repair of apartments and grounds. The role requires strong technical skills and excellent customer service to manage service requests and maintain property standards. Candidates should have a high school diploma, relevant experience, and the ability to work independently. This position offers a variety of benefits including health insurance and a retirement plan.

Benefits

Medical, dental, and vision insurance

Paid holidays and PTO

Employer contributions to HSA

Company-paid life and disability insurance

403(b) retirement plan with company match

Tax-advantaged accounts

Employee Assistance Program

Qualifications

• At least 3 years of hands-on repair experience in two or more building trades.
• Trade school or 3 years of property management or hospitality experience preferred.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, plumbing, and HVAC systems.
• Respond to service requests and emergencies promptly.
• Maintain grounds and common areas.

Skills

Problem Solving

Customer Service

Time Management

Education

High school diploma or equivalent

Trade school or property management experience

Tools

Hand and Power Tools

Cleaning Supplies

Job description

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role requires building trades skills and the ability to work independently on interior and exterior apartment maintenance and site grounds. The Service Technician II plays a vital role in property maintenance through excellent customer service and positive relationships with team members.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, electrical, plumbing, and HVAC systems.
• Respond to service requests and emergencies promptly and professionally, as directed by the Community or Service Manager.
• Oversee vendor preventive maintenance for building systems and equipment.
• Prepare and repair vacant apartments for new residents.
• Maintain grounds and common areas, including cleaning, trash management, landscaping, and snow removal.
• Prepare for REAC/HQS inspections and audits.
• Maintain the maintenance shop and inventory, following safety protocols and PPE usage.
• Participate in weekend, on-call, and emergency service duties.
• Assist Maintenance Supervisor with technical guidance to Tech I.

Knowledge, Skills, and Abilities

• Proficiency in reading, writing, understanding, and communicating in English; bilingual skills are a plus.
• Basic computer and handheld device skills.
• Knowledge of Federal Fair Housing Laws is a plus.
• Familiarity with hand and power tools, cleaning supplies, and PPE.
• Valid driver’s license and reliable transportation.
• Strong attention to detail, organization, time management, and problem-solving skills.
• Excellent customer service skills, including managing difficult situations.

Physical Demands & Work Environment

• Occasional ladder use for lighting and ceiling fan maintenance.
• Frequent movement of equipment up to 50 pounds.
• Work outdoors in various weather conditions.

Education & Experience

• High school diploma or equivalent; trade school or 3 years of property management or hospitality experience preferred.
• At least 3 years of hands-on repair experience in two or more building trades.
• REAC/HQS experience is preferred.
• Industry certifications (NAHMS, CAMT, OSHA, HVAC, etc.) are a plus.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays and PTO based on tenure.
• Employer contributions to HSA.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts (commuter, medical, dependent care FSA).
• Additional insurance options and Employee Assistance Program.