Service Maintenance Technician II

The Community Builders Inc.; New Haven (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A forward-thinking organization is seeking a dedicated Service Technician II to join their team. This role is essential for maintaining the property and ensuring a high standard of living for residents. Responsibilities include diagnosing and repairing various building systems, responding to service requests, and maintaining grounds. The ideal candidate will possess strong building trade skills, excellent customer service abilities, and a proactive approach to problem-solving. Join this innovative firm and contribute to strengthening communities while enjoying a supportive work environment and comprehensive benefits.

Benefits

Medical, Dental, and Vision Insurance

Paid Holidays

Employer Contributions to Health Savings Accounts

Company Paid Life & Disability Insurance

403(b) Retirement Plan with Company Match

Tax-Advantage Accounts

Employee Assistance Program

Qualifications

• 3+ years of hands-on repair experience in building trades.
• Knowledge of Federal Fair Housing Laws & Guidelines preferred.

Responsibilities

• Diagnose and perform repairs for appliances and building systems.
• Respond to service requests and on-call emergencies promptly.
• Maintain grounds and common spaces, ensuring cleanliness.

Skills

Appliance Repair

Carpentry

Basic Electrical

Plumbing

HVAC

Customer Service

Problem Solving

Education

High School Diploma

Trade School or Equivalent Experience

Tools

Hand and Power Tools

Cleaning Supplies

Personal Protection Equipment (PPE)

Job description

About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation and the preservation and maintenance of the property. This role will have a strong degree of building trades skills and work independently to handle a variety of apartment interior, exterior and the site grounds. The Service Technician II is vital to the successful maintenance of the property, through excellent customer service focus and a positive and productive relationship with other team members.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, as well as basic electrical, plumbing, and HVAC


• Respond and complete to all service requests and on-call emergencies in a timely and professional manner, as directed by the Community Manager or Service Manager


• Complete or monitor vendor preventive maintenance task completion for building systems, equipment and components.


• Prepare and perform repairs to vacant apartments to be ready for new resident move-ins


• Maintain grounds and common spaces through cleaning, trash management, landscaping, and snow removal.


• Prepare and make repairs for REAC/HQS inspections and audits.


• Maintain Maintenance shop and inventory to company standards and work with a safety mindset including wearing appropriate PPE


• Available for weekend work, on-call rotation and emergency service call duties.


• Assist Maintenance Supervisor with providing technical guidance to Maintenance Tech I

Knowledge, Skills and Abilities

• Ability to read, write, understand and communicate in English, bilingual skills a plus!


• Basic skills with computer and hand held devices


• Knowledge of Federal Fair Housing Laws & Guidelines a plus.


• Knowledge of all hand and power tools, cleaning supplies, and Personal Protection Equipment (PPE)


• Valid Driver's License and reliable transportation.


• Strong attention to detail, organizational, time-management and problem solving skills.


• Superior customer service skills including the ability to manage difficult customers and/or situations.

Physical Demands & Work Environment

• Occasionally ascends/descends a ladder to service the lights and ceiling fans.


• Frequently moves equipment weighing up to 50 pounds across sites.


• Constantly works in outdoor weather conditions.

Education & Experience:

• High School diploma or equivalent required. Trade school or 3 years of progressive responsibility in property management or hospitality


• Minimum of 3 years of advanced hands-on repair experience in two or more building trades


• REAC/HQS experience preferred


• Industry-Trade certifications/Degrees (NAHMS, CAMT, OSHA, HVAC, ETC) preferred

Benefits

• Medical, dental, and vision insurance


• 12 Paid Holidays & tenure-based PTO accruals


• Employer contributions to Health Savings Accounts


• Company paid Life & Disability Insurance


• 403(b) retirement plan with company match


• Tax-advantage accounts: commuter/parking, medical & dependent care FSA


• Hospital & Critical Illness Insurance


• Confidential, 24/7 Employee Assistance Program

The Community Builders is an equal opportunity employer.