Service Maintenance Technician II

The Community Builders, Inc.; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Join a dynamic organization dedicated to strengthening communities as a Service Maintenance Technician II. In this vital role, you will ensure the upkeep and maintenance of properties, providing excellent customer service while performing various repairs across building trades. This position offers the opportunity to work independently and as part of a team, responding to service requests and maintaining high standards of property management. If you're passionate about making a difference in people's lives and enjoy hands-on work, this is the perfect opportunity for you to thrive in a supportive environment.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Paid Holidays

403(b) Retirement Plan

Employer Contributions to HSA

Company-Paid Life Insurance

Employee Assistance Program

Paid Time Off

Qualifications

• 3+ years of hands-on repair experience in two or more building trades.
• Ability to read, write, understand, and communicate in English.

Responsibilities

• Diagnose and perform repairs for appliances, carpentry, plumbing, and HVAC.
• Respond to service requests and on-call emergencies promptly.

Skills

Customer Service Skills

Problem-Solving Skills

Attention to Detail

Time Management

Bilingual Skills

Education

High School Diploma

Trade School or Equivalent Experience

Tools

Hand and Power Tools

Cleaning Supplies

PPE

Job description

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About The Community Builders (TCB)

Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

Position Description

Under the direction of the Service Maintenance Manager, the Service Technician II is responsible for promptly responding to all service requests, apartment turnover preparation, and the preservation and maintenance of the property. This role requires building trades skills and the ability to work independently on interior, exterior, and grounds maintenance tasks. The Service Technician II plays a vital role in property maintenance through excellent customer service and positive team relationships.

Responsibilities

1. Diagnose and perform repairs for appliances, carpentry, hardware accessories, masonry, painting, electrical, plumbing, and HVAC.
2. Respond to all service requests and on-call emergencies promptly and professionally, as directed by the Community Manager or Service Manager.
3. Complete or monitor vendor preventive maintenance tasks for building systems, equipment, and components.
4. Prepare and repair vacant apartments for new resident move-ins.
5. Maintain grounds and common spaces, including cleaning, trash management, landscaping, and snow removal.
6. Prepare for REAC/HQS inspections and audits.
7. Maintain the maintenance shop and inventory according to company standards, practicing safety protocols including PPE usage.
8. Be available for weekend work, on-call rotation, and emergency service duties.
9. Assist Maintenance Supervisor in providing technical guidance to Maintenance Tech I.

Knowledge, Skills, and Abilities

1. Ability to read, write, understand, and communicate in English; bilingual skills are a plus.
2. Basic computer and handheld device skills.
3. Knowledge of Federal Fair Housing Laws & Guidelines is a plus.
4. Proficiency with hand and power tools, cleaning supplies, and PPE.
5. Valid driver’s license and reliable transportation.
6. Strong attention to detail, organization, time-management, and problem-solving skills.
7. Excellent customer service skills, including managing difficult situations.

Physical Demands & Work Environment

1. Occasionally ascend/descend ladders for servicing lights and fans.
2. Frequently move equipment weighing up to 50 pounds across sites.
3. Regularly work outdoors in various weather conditions.

Education & Experience

1. High School diploma or equivalent; trade school or 3 years of progressive responsibility in property management or hospitality preferred.
2. Minimum of 3 years of hands-on repair experience in two or more building trades.
3. REAC/HQS experience is preferred.
4. Industry certifications (NAHMS, CAMT, OSHA, HVAC, etc.) are preferred.

Benefits

• Medical, dental, and vision insurance.
• Paid holidays and tenure-based PTO.
• Employer contributions to HSA.
• Company-paid life and disability insurance.
• 403(b) retirement plan with company match.
• Tax-advantaged accounts (commuter, medical, dependent care FSA).
• Hospital and critical illness insurance.
• Confidential Employee Assistance Program available 24/7.

The Community Builders is an equal opportunity employer.