Service Line Resource Tech, Sterile Processing

Massachusetts General Hospital; Boston (MA); On-site; USD 29,000 - 41,000; Full time

Job summary

Massachusetts General Hospital in Boston is seeking a team member to support procedural and sterile processing operations by moving, storing, and replenishing reusable medical devices, instrumentation, and supplies. This role ensures resources are available to support procedural readiness and patient care activities; the position does not involve direct patient care.

Education requires a High School Diploma or equivalent; 1-2 years of customer service experience is preferred, and OR/sterile

Qualifications

• Education: High School Diploma or Equivalent required.
• 1-2 years in customer service preferred; OR/Sterile processing experience 0-1 year preferred.

Responsibilities

• Move, distribute, and store reusable medical devices, instrumentation, equipment, and supplies.
• Support procedural readiness through case picking, room stocking, inventory replenishment.
• Maintain storage locations and stock levels per department standards.
• Assist with workload balancing and operational support as needed.
• Perform package integrity inspections and ensure proper handling of sterile products.

Skills

Customer service

Problem solving

Medical terminology

MS Office

Education

High School Diploma or Equivalent

Tools

EPIC

SPM

Job description

Site: The General Hospital Corporation Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Responsible for supporting procedural and sterile processing operations through the movement, distribution, storage, stocking, and replenishment of reusable medical devices, instrumentation, equipment, and supplies. Ensures resources are available where and when needed to support procedural readiness, operational efficiency, and patient care activities. Does this position require Patient Care? No

Essential Functions

Coordinates the movement, distribution, retrieval, and storage of reusable medical devices, instrumentation, equipment, and supplies to support procedural and sterile processing operations. Supports procedural readiness through case picking, room stocking, inventory replenishment, and equipment availability activities. Maintains storage locations, inventory organization, and stock levels in accordance with departmental standards. Collects, sorts, and returns unused supplies and equipment to appropriate inventory locations. Develops familiarity with instrumentation, specialty supplies, procedural workflows, and service line requirements. Assists with workload balancing and departmental support activities as operationally required. Performs package integrity inspections and ensures proper handling, storage, and transport of sterile products.

Qualifications

Education: High School Diploma or Equivalent required

Can this role accept experience in lieu of a degree? Yes

Licenses and Credentials

Experience: Customer service experience 1-2 years preferred and OR/Sterile processing experience 0-1 year preferred

Knowledge, Skills and Abilities

• Exceptional customer service and problem solving.
• Ability to understand and use medical terminology.
• Proficiency in MS Office; knowledge of EPIC and SPM preferred.

Additional Job Details

Physical Requirements

• Standing Frequently (34-66%)
• Walking Frequently (34-66%)
• Sitting Occasionally (3-33%)
• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)
• Carrying Frequently (34-66%) 20lbs - 35lbs
• Pushing Occasionally (3-33%)
• Pulling Occasionally (3-33%)
• Climbing Rarely (Less than 2%)
• Balancing Frequently (34-66%)
• Stooping Occasionally (3-33%)
• Kneeling Occasionally (3-33%)
• Crouching Occasionally (3-33%)
• Crawling Rarely (Less than 2%)
• Reaching Frequently (34-66%)
• Gross Manipulation (Handling) Frequently (34-66%)
• Fine Manipulation (Fingering) Frequently (34-66%)
• Feeling Constantly (67-100%)
• Foot Use Rarely (Less than 2%)
• Vision - Far Constantly (67-100%)
• Vision - Near Constantly (67-100%)
• Talking Constantly (67-100%)
• Hearing Constantly (67-100%)

Remote Type Onsite Work Location 55 Fruit Street Scheduled Weekly Hours 40 Employee Type Regular Work Shift Evening (United States of America)

Pay Range

Pay Range $20.84 - $29.79/Hourly Grade 4

In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.