Service Line Operations Director

Hugh Chatham Health; Oak Brook (IL); On-site; USD 181,975,000 - 272,787,000; Full time

Benefits offered by this job

Health and welfare benefits

401(k) or equivalent retirement plan

Paid time off

Job summary

Advocate Health is seeking an experienced operations leader to oversee the Hospital Based Programs across multiple care locations. This role drives integration, sets performance expectations, and ensures enterprise priorities are executed effectively.

The position leads frontline managers, monitors throughput and patient experience, and partners with clinicians to optimize access, capacity, and quality while maintaining financial discipline and regulatory compliance.

Qualifications

• Bachelor’s Degree in Healthcare or related field is required.
• Typically requires 7 years of experience in operational leadership roles.
• Strong strategic thinking and collaboration skills with clinicians and executives.

Responsibilities

• Directs clinical and administrative operations across assigned care locations to ensure consistent execution of service line, divisional, and enterprise priorities.
• Exercises direct operational authority, in partnership with the service line leadership team, to establish operational plans, set performance expectations, and implement management routines across practices.
• Accountable for adherence to approved operating and labor budgets, monitoring operational performance, identifying risks and variances, and directing corrective actions to achieve financial and operational targets.
• Drives integration across care settings and specialties to improve access, capacity, growth, and operational consistency.
• Monitors key performance indicators, including throughput, quality, experience, and financial metrics, and leads operational response to performance trends and location-based initiatives.

Skills

Strategic thinking

Operational leadership

Financial, analytical, problem-solving

Lead through managers

Relationship-building

Executive communication

Diversity & inclusion

Education

Bachelor’s Degree in Healthcare or related field

Job description

Advocate Health is seeking an experienced operations leader to oversee the Hospital Based Programs across multiple care locations. This role drives integration, sets performance expectations, and ensures enterprise priorities are executed effectively.

The position leads frontline managers, monitors throughput and patient experience, and partners with clinicians to optimize access, capacity, and quality while maintaining financial discipline and regulatory compliance.