Service Line Manager - Consulting SME

AMA Consulting Group, LLC; United States; Hybrid; USD 110,000 - 160,000; Full time

Job summary

AMA Consulting Group seeks a Service Line Manager to oversee day-to-day operations for affordable housing programs, including HCV, LIHTC, PIH, SEMAP, HQS, and NSPIRE. You will lead Project Managers, ensure quality and compliance, and partner with Finance on reporting and forecasting.

You will drive process improvements, strengthen client trust, and represent the firm in high-visibility environments while maintaining strong data-driven communications and audit readiness.

Qualifications

• Bachelor's degree required; Master's preferred.
• 10+ years of experience in affordable housing administration (HUD: HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).
• 5+ years supervising teams or Project Managers.
• Experience managing multi-site or moderately complex portfolios.
• Familiarity with budgets, financial reporting, and operational metrics.
• Experience collaborating with and presenting to client leaders or public-sector stakeholders is preferred.

Responsibilities

• Oversee financial and operational performance of assigned affordable housing programs.
• Lead Project Managers to meet timelines, quality, and contractual requirements.
• Maintain compliance with HUD and affordable housing regulations.
• Strengthen client relationships and coordinate solutions for service concerns.
• Coach and develop Project Managers; conduct performance reviews.
• Maintain documentation, budgets, invoicing support, and data accuracy.

Skills

Budget management

Project leadership

Client relationship management

Team coaching

HUD programs knowledge

Contract administration

Risk management

Data analysis

Education

Bachelor's degree

Master's degree

Tools

MS Office

Excel

ERP systems

Job description

Job Title: Service Line ManagerReports To: Service Line DirectorLocation: Hybrid with Required Travel, Within an approved employment stateFLSA Classification: Salary, Exempt, Full timePosition SummaryThe Service Line Manager is responsible for overseeing the day today operational performance of assigned affordable housing programs (HCV, LIHTC, PIH, SEMAP, HQS, NSPIRE) while supporting team leadership, client relationships, and financial oversight.This role manages Project Managers, ensuring consistent delivery of quality, compliance with HUD and affordable housing regulations, and adherence to established workflows and performance standards.The Service Line Manager monitors project health, resolves operational issues, maintains administrative accuracy, has attention to detail, the ability to adapt quickly, and partners closely with Finance and Service Line Leadership on reporting and resource planning.This role also plays a key role in strengthening client trust, supporting portfolio stability, driving process improvements that enhance efficiency and service excellence, enforces financial and operational discipline, safeguards audit readiness, and represents the firm in high visibility, and politically sensitive environments.Key ResponsibilitiesFinancial & Operational OversightSupport forecasting of revenue, staffing, and capacity needs for assigned contracts.Monitor budget adherence, labor utilization, and scope alignment.Ensure accurate pricing application, timesheet completion, and allocation review.Identify and mitigate margin risks.Partner with Finance on routine reporting and budget tracking.Delivery ManagementOversee Project Managers performance of assigned projects to ensure timelines, quality, and contractual requirements are met.Ensure Project Managers follow standardized workflows and compliance practices.Review project health dashboards and assist in resolving delivery or operational challenges.Support audit readiness by maintaining proper documentation and adherence to internal controls.Client Relationship SupportServe as primary point of contact for operational level client communications.Build and maintain positive working relationships with client managers and supervisors.Support contract stability by identifying service concerns early and coordinating solutions.Elevate high impact client issues or risks to the Service Line Director as appropriate.Serve as senior representative in executive and Board level settingsLead data supported client communication built on transparency, trust, and operational predictability.Provide strong presentation, facilitation, and engagement skills with the ability to confidently communicate complex information, while representing the company professionally.Team Leadership & DevelopmentManage and coach Project Managers to meet service delivery expectations.Conduct performance reviews and provide guidance for continuous improvement.Address routine performance issues and partner with leadership on escalated concerns.Support staffing coordination, workload balancing, and team scheduling.Assist in onboarding and training of new team members.Administrative ResponsibilitiesMaintain accurate service line documentation, reports, and compliance records.Oversee contract related administrative tasks including contracts, maintaining budgets, invoicing support, timesheet compliance, and data entry accuracy.Ensure timely submission of internal administrative requirements across the team.Coordinate weekly updates, project status reports, and client deliverables.Process Improvement & EfficiencyIdentify opportunities to streamline workflows and enhance team productivity.Ensure consistent implementation of standardized processes across projects.Provide recommendations to Service Line Leadership to improve service quality and operational efficiency.Required QualificationsBachelors degree required; Masters preferred.10+ years of experience in affordable housing administration (HUD: HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).5+ years supervising teams or Project Managers.Experience managing multi-site or moderately complex portfolios strongly preferred.Familiarity with budgets, financial reporting, and operational metrics.Experience collaborating with and presenting to client leaders or public-sector stakeholders is preferred.Preferred CertificationsAffordable Housing certifications (HCV, LIHTC, PIH, SEMAP, etc.).PMP or CAPM certification preferred.Continued professional development in leadership, financial management, operations, or compliance.Travel RequirementsTravel: Minimum 50% up to 80% depending on assigned contracts and operational needs.Core Values AlignmentEvery role requires Core Values alignment to find success at AMA Consulting Group.Integrity • Highest ethical standards in all our actions • Building a foundation of trust with our clients and our team • Demonstrating reliability and Credibility in every aspect of our work • Maintaining honesty and trustOwnership • Taking responsibility and accountability for our actions • Being custodians of our collective success with care and determination • Recommitting to our goals and responsibilities with every challengeResults Driven • Making empowered decisions that drive positive impactful solutions. • Keeping the success of our clients as the primary goal • Stretching the limitations of what is possible.Service Excellence • Striving to exceed expectations in every interaction. • Going the extra mile by choice, not obligation • Creating positive lasting impressions and meaningful outcomesEqual Employment Opportunity Statement:AMA Consulting Group is an Equal Employment Opportunity employer. We are committed to providing a work environment free from discrimination and harassment. We ensure equal opportunity for all applicants and employees regardless of race, color, religion, sex, national origin, age, disability, or genetic information.If you require accommodation to apply for a position, please contact our HR department at [e-mail] note that this job description is not intended to cover every task or responsibility that might arise. Additional duties may be assigned as needed to support the evolving needs of the organization.