SLM - Consulting SME

hrEdge

Winter Park (FL)

On-site

USD 140,000 - 180,000

Full time

14 days+

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Job summary

AMA Consulting Group is seeking a Service Line Manager to oversee day-to-day operations of affordable housing programs, lead Project Managers, and ensure compliance with HUD regulations. You will drive financial oversight, performance reporting, and client relationship management while promoting process improvements and audit readiness.

The role requires 10+ years in affordable housing administration, 5+ years of leadership, and willingness to travel up to 80% as needed.

Qualifications

Bachelor's degree required; Master's preferred.
10+ years in affordable housing administration (HUD: HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).
5+ years supervising teams or Project Managers.
Experience managing multi-site or moderately complex portfolios preferred.

Responsibilities

Oversee Project Managers to meet timelines, quality, and contractual requirements.
Ensure standardized workflows and compliance practices across projects.
Review project health dashboards and resolve delivery or operational issues.
Maintain audit readiness with proper documentation and internal controls.
Lead client communications and foster executive-level relationships.

Skills

Leadership

Project management

Financial forecasting

Client relationship management

Regulatory compliance

Communication

Data analysis

Education

Bachelor's degree

Master's degree

Tools

Budgeting software

MS Excel

Job description

Position Summary

The Service Line Manager is responsible for overseeing the day today operational performance of assigned affordable housing programs (HCV, LIHTC, PIH, SEMAP, HQS, NSPIRE) while supporting team leadership, client relationships, and financial oversight. This role manages Project Managers, ensuring consistent delivery of quality, compliance with HUD and affordable housing regulations, and adherence to established workflows and performance standards. The Service Line Manager monitors project health, resolves operational issues, maintains administrative accuracy, has attention to detail, the ability to adapt quickly, and partners closely with Finance and Service Line Leadership on reporting and resource planning. This role also plays a key role in strengthening client trust, supporting portfolio stability, driving process improvements that enhance efficiency and service excellence, enforces financial and operational discipline, safeguards audit readiness, and represents the firm in high visibility, and politically sensitive environments.

Key Responsibilities

Financial & Operational Oversight

Support forecasting of revenue, staffing, and capacity needs for assigned contracts.
Monitor budget adherence, labor utilization, and scope alignment.
Ensure accurate pricing application, timesheet completion, and allocation review.
Identify and mitigate margin risks.
Partner with Finance on routine reporting and budget tracking.

Delivery Management

Oversee Project Managers performance of assigned projects to ensure timelines, quality, and contractual requirements are met.
Ensure Project Managers follow standardized workflows and compliance practices.
Review project health dashboards and assist in resolving delivery or operational challenges.
Support audit readiness by maintaining proper documentation and adherence to internal controls.

Client Relationship Support

Serve as primary point of contact for operational level client communications.
Build and maintain positive working relationships with client managers and supervisors.
Support contract stability by identifying service concerns early and coordinating solutions.
Elevate high impact client issues or risks to the Service Line Director as appropriate.
Serve as senior representative in executive and Board level settings
Lead data supported client communication built on transparency, trust and operational predictability.
Provide strong presentation, facilitation, and engagement skills with the ability to confidently communicate complex…

Team Leadership & Development

Manage and coach Project Managers to meet service delivery expectations.
Conduct…

Administrative Responsibilities

Maintain accurate service line documentation, reports, and compliance records.
Oversee contract related administrative tasks including contracts, maintaining budgets, invoicing support, timesheet compliance, and data entry accuracy.
Ensure timely submission of internal administrative requirements across the team.
Coordinate weekly updates, project status reports, and client deliverables.

Process Improvement & Efficiency

Identify opportunities to streamline workflows and enhance team productivity.
Ensure consistent implementation of standardized processes across projects.
Provide recommendations to Service Line Leadership to improve service quality and operational efficiency.

Requirements

Bachelors degree required; Masters preferred.
10+ years of experience in affordable housing administration (HUD: HCV, PBV, Public Housing, LIHTC, PIH, PBRA, SEMAP).
5+ years supervising teams or Project Managers.
Experience managing multi-site or moderately complex portfolios strongly preferred.
Familiarity with budgets, financial reporting, and operational metrics.
Experience collaborating with and presenting to client leaders or public-sector stakeholders is preferred.

Preferred Certifications