Associate Director, Emergency Medicine Services

St. Luke’s University Health Network; Bethlehem (Northampton County); On-site; USD 75,000 - 110,000; Full time

Job summary

St. Luke's University Health Network seeks an experienced operations leader to oversee daily practice management across multiple sites. You will drive strategic plans, optimize workflows, and collaborate with area leadership to ensure efficient clinical processes.

The role requires a Bachelor's degree in healthcare administration or related field and 1–3 years of management experience in large practice settings. Equal opportunity employer with a focus on staffing, growth, and service excellence.

Qualifications

• Bachelor's degree in health care administration, business administration, or a closely related field required.
• One to three years of similar experience; management of a large or multiple practices preferred.
• St. Luke's University Health Network is an Equal Opportunity Employer.

Responsibilities

• Oversedes the daily operations (directly or indirectly) of practices within an assigned management portfolio.
• Provides input into and drives the execution of strategic plans and initiatives.
• Identifies, recommends, and implements strategic projects that support growth, efficiency, and optimization of services.
• In partnership with area leadership, ensures consistent workflows and clinical processes across all practices.
• Assists in the development of marketing strategies to grow awareness of practices and offerings.
• Ensures appropriate staffing to support practices within management portfolio and provides feedback on organizational structure as necessary.
• Cultivates a high functioning team build on the principles of the St. Luke's culture and PCRAFT values.
• Manages employees and providers as assigned, providing development and coaching in partnership with area leaders.
• In collaboration with leadership, supports day-to-day financial management of assigned management portfolio, seeks opportunities to improve performance, ensures compliances with reporting, and identifies capital needs ensuring appropriate stewardship of allocated funds.
• Actively participates in efforts to identify short and long-term recruitment needs, activities, and the orientation and onboarding of new providers.
• Ensures provider templates and schedules are appropriately built, managed, and optimized, escalating barriers and concerns as necessary.
• Maintains and ensures positive collaboration, a focus on continuous improvement, and streamlines workflows between practice operations and the Access Center.
• Other duties as assigned.

Skills

People management

Financial management

Strategic planning

Coaching & development

Recruitment planning

Education

Bachelor's degree in health care administration, business administration, or a closely related field

Job description

St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB DUTIES AND RESPONSIBILITIES

Oversedes the daily operations (directly or indirectly) of practices within an assigned management portfolio. Provides input into and drives the execution of strategic plans and initiatives. Identifies, recommends, and implements strategic projects that support growth, efficiency, and optimization of services. In partnership with area leadership, ensures consistent workflows and clinical processes across all practices. Assists in the development of marketing strategies to grow awareness of practices and offerings. Ensures appropriate staffing to support practices within management portfolio and provides feedback on organizational structure as necessary. Cultivates a high functioning team build on the principles of the St. Luke's culture and PCRAFT values. Manages employees and providers as assigned, providing development and coaching in partnership with area leaders. In collaboration with leadership, supports day-to-day financial management of assigned management portfolio, seeks opportunities to improve performance, ensures compliances with reporting, and identifies capital needs ensuring appropriate stewardship of allocated funds. Actively participates in efforts to identify short and long-term recruitment needs, activities, and the orientation and onboarding of new providers. Ensures provider templates and schedules are appropriately built, managed, and optimized, escalating barriers and concerns as necessary. Maintains and ensures positive collaboration, a focus on continuous improvement, and streamlines workflows between practice operations and the Access Center. Other duties as assigned.

PHYSICAL AND SENSORY REQUIREMENTS

Sitting up to 6 hours a day. Standing up to 4 hours a day. Walking up to 4 hours a day. Continual use of fingers and hands to manipulate objects. Lift and carry objects up to 15 lbs. Must be able to perceive attributes of an object through touch. Must be able to hear as it related to normal conversation and high/low frequencies. Must be able to see as it related to general, near, far, color, peripheral, and depth perception.

EDUCATION

Bachelor's degree in health care administration, business administration, or a closely related field required.

TRAINING AND EXPERIENCE

One to three years of similar experience. Previous management of a large or multiple practices preferred.

St. Luke's University Health Network is an Equal Opportunity Employer.

Thank you for your interest in St. Luke's!!

Founded in 1872, St. Luke's University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 23,000 employees providing services at 16 campuses and 350+ outpatient sites. With annual net revenue in excess of $4 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke's hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke's Children’s Hospital. SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World's Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Premier 13 times total and eleven years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke's was identified as one of the 15 Top Health Systems nationally. St. Luke's is the ONLY health care institution in the Lehigh Valley to be named a Top Workplace regionally repeating the exclusive honor for the third year in a row. Also, for the third straight year, St. Luke's has been a Top Workplaces in the Philadelphia Region by the Philadelphia Inquirer, ranking 9th in the large employer category for 2025 and the only health care system in PA to receive this award. In 2025, St. Luke's was recognized as a national Top Workplaces by USA Today, three years in a row, including the 3rd best health care system in the nation in 2023 and 2024. Lastly, in 2025, St. Luke's was named a Top Workplace in New Jersey for the third year in a row.

Learn More Here.