Service Liaison & Repair Coordinator

ADMAR Construction Equipment and Supplies; Columbus (OH); On-site; USD 37,000 - 60,000; Full time

Job summary

ADMAR Construction Equipment and Supplies is seeking a Service Writer to act as the main link between the Branch Service Department and customers. The role emphasizes timely communication, accurate information, and efficient handling of repair orders and invoicing.

Responsibilities include scheduling service, documenting service calls, and assisting with warranty claims under supervision, with a focus on customer satisfaction and smooth operational flow in a warehouse-office setting.

Qualifications

• High school diploma with 2–5 years experience in a parts or service counter or customer service/warranty claims role.
• Mechanical knowledge and ability required.
• Experience in equipment rental business is helpful.

Responsibilities

• Serve as the primary liaison between Branch Service Department staff and customers.
• Open, track, and close repair work orders; prepare invoices and arrange equipment return.
• Troubleshoot service requests; schedule service; refer complex issues to the Service Manager.

Skills

Customer service

Warranty claims

Mechanical knowledge

Communication

Office skills

Education

High school diploma

Tools

Word processing

Spreadsheet software

Job description

ADMAR Construction Equipment and Supplies is seeking a Service Writer to act as the main link between the Branch Service Department and customers. The role emphasizes timely communication, accurate information, and efficient handling of repair orders and invoicing.

Responsibilities include scheduling service, documenting service calls, and assisting with warranty claims under supervision, with a focus on customer satisfaction and smooth operational flow in a warehouse-office setting.