Service Leader

Chipotle Mexican Grill; Bedford (NH); On-site; USD 40,000 - 50,000; Full time

Job summary

Join a leading fast-casual restaurant chain as a Service Leader, where you'll ensure quality food and customer service while leading and training the crew. Enjoy competitive benefits, including tuition assistance and opportunities for advancement.

Benefits

Tuition Assistance

Free Food

Medical, Dental, and Vision Insurance

Paid Time Off

Holiday Closures

Opportunities for Advancement

Qualifications

• Knowledge of food safety and health department matters.
• Restaurant experience required.

Responsibilities

• Ensure safe and quality food is prepared and served.
• Monitor crew breaks and assist with performance reviews.
• Address customer incidents to ensure positive experiences.

Skills

Food Safety

Customer Service

Cash Handling

Education

High School Diploma

Job description

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CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Follow Chipotle’s policies and procedures, ensuring great tasting, high-quality food is served.
• Help resolve food quality issues and support food safety, including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following the Daily Food Safety Checklist and policies.
• Address customer incidents and work to ensure positive customer experiences.
• Monitor crew breaks, shift changes, meetings, and line schedules.
• Develop and cross-train all front of house Crew members.
• Assist with Crew performance reviews and develop future Service Leaders.
• Assist with office administration duties such as banking, cash handling, paperwork, and maintaining office equipment and supplies.
• Ensure the proper quantity of supplies is available as needed.

What You’ll Bring To The Table

• Understanding and articulation of Chipotle’s Food With Integrity philosophy.
• Knowledge and experience with cash handling policies and procedures.
• Knowledge of Food Safety and health department matters.
• Familiarity with office paperwork.
• Ability to speak, read, write, and understand the primary language(s) of the work location.
• High school diploma.
• Restaurant experience.

What’s In It For You

• Tuition assistance (up to $5,250/year or 100% for select degrees).
• Free food.
• Medical, dental, and vision insurance.
• Digital Tips, paid time off, holiday closures, and competitive compensation.
• Opportunities for advancement (80% of managers started as Crew).

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is committed to cultivating a better world through responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives. With a presence in the US, Canada, UK, France, and Germany, we own and operate all our restaurants in North America and Europe. We are passionate about providing a great guest experience and leading in digital, technology, and sustainable practices. Visit www.chipotle.com for more information.

Chipotle is an equal opportunity employer that values diversity and fosters an inclusive culture. We encourage all qualified applicants to apply, including those with disabilities who may require accommodations during the hiring process.