Service Leader

Chipotle Mexican Grill; Cleveland (OH); On-site; USD 35,000 - 45,000; Full time

Job summary

Join a leading company as a Service Leader, responsible for ensuring quality food and positive customer experiences. You will train staff, maintain safety protocols, and assist with administration duties. Opportunities for advancement are available.

Benefits

Tuition assistance

Free food

Medical, dental, and vision insurance

Digital Tips

Paid time off

Holiday closures

Competitive pay

Opportunities for advancement

Qualifications

• Understanding of Chipotle’s Food With Integrity philosophy.
• Knowledge of cash handling policies and procedures.
• Restaurant experience.

Responsibilities

• Ensure great tasting, high quality food is served.
• Help resolve customer incidents and ensure positive customer experiences.
• Assist with Crew performance reviews.

Skills

Food Safety

Customer Service

Cash Handling

Education

High school diploma

Job description

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About Chipotle

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

The Opportunity

The Service Leader is responsible for maintaining a positive customer experience by ensuring safe and quality food is prepared and served; and that the restaurant crew is well trained and provides good customer service. He/she maintains a clean, organized line with properly functioning line equipment. The responsibilities of this position require Service Leaders to be on their feet working while clocked in, unless on break. If they are not busy, they are expected to evaluate what other tasks need to be completed and assist others with those tasks.

What You’ll Do

• Ensure great tasting, high quality food is served
• Help resolve food quality issues
• Support food safety protocols, including hand washing, glove changes, monitoring time and temperature, secondary shelf lives, and following safety checklists
• Help resolve customer incidents and ensure positive customer experiences
• Monitor crew breaks, shift changes, meetings, and schedules
• Develop and cross-train front of house Crew
• Assist with Crew performance reviews
• Develop future Service Leaders
• Assist with office administration duties such as banking, cash handling, and paperwork
• Maintain office equipment and supplies
• Ensure sufficient supplies are available as needed

What You’ll Bring

• Understanding and articulation of Chipotle’s Food With Integrity philosophy
• Knowledge of cash handling policies and procedures
• Knowledge of Food Safety and health department matters
• Familiarity with office paperwork
• Ability to speak, read, write, and understand the primary language(s) of the work location
• High school diploma
• Restaurant experience

What’s In It For You

• Tuition assistance (up to $5,250/year or fully covered for certain degrees)
• Free food
• Medical, dental, and vision insurance
• Digital Tips
• Paid time off
• Holiday closures
• Competitive pay
• Opportunities for advancement (80% of managers started as Crew)

Who We Are

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, real food with wholesome ingredients. We operate in the US, Canada, UK, France, and Germany, and own all our restaurants in North America and Europe. We are committed to diversity, equity, and inclusion, and welcome all qualified applicants, including those with disabilities, who may request accommodations via [e-mail].