Service Lead: Tire Shop Supervisor & Mentor

Bauer Built; Mankato (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401K 100% match up to 7%

Health insurance after 60 days

Weekly pay

Paid holidays

Short-term disability

Professional development

Job summary

Bauer Built is seeking an hourly Service Lead in Mankato, MN. You will schedule shop and road service work, lead tire technicians, and ensure safe, efficient service that meets quality standards.

Join a team with a long Midwest legacy, strong growth opportunities, and a culture focused on safety, customer satisfaction, and professional development. Competitive pay and benefits accompany your role in the shop.

Qualifications

• Previous supervisory experience preferred.
• Strong mechanical aptitude.
• Excellent communication and teamwork skills.

Responsibilities

• Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensure all service work is completed safely, efficiently, and according to company and industry standards.
• Provide training, direction, and hands-on support to technicians as needed.
• Reinforce Bauer Built’s commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.
• Communicate repair updates and estimated completion timelines to customers.
• Perform service work in the shop or through road service calls when needed.
• Participate in limited after-hours service call rotations, typically as a secondary technician.
• Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.
• Perform other related duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Time management

Organizational skills

Computer skills

Problem solving

Tools

Tire/Service management system

Job description

Bauer Built is seeking an hourly Service Lead in Mankato, MN. You will schedule shop and road service work, lead tire technicians, and ensure safe, efficient service that meets quality standards.

Join a team with a long Midwest legacy, strong growth opportunities, and a culture focused on safety, customer satisfaction, and professional development. Competitive pay and benefits accompany your role in the shop.