Lead Tire Technician

West Michigan International / K&R Truck Sales; Lansing (MI); Presencial; USD 55.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, and Vision

401K with Company Match

FSA/HSA available

Short and Long Term Disability

Paid Holidays

PTO

Sick

Descripción de la vacante

West Michigan International / K&R Truck Sales in Michigan is seeking a Tire Lead to oversee daily tire operations at a designated location, coordinating service activities and guiding technicians.

This hands-on leadership role emphasizes safety, quality, and customer satisfaction, with responsibilities including scheduling, documentation, and cross-functional communication with service advisors and location leadership.

Formación

• 5+ years’ experience in a fast-paced customer service role.
• 3-5 years of experience in an inside sales role.
• Availability for after-hours and weekend service calls as needed.
• Valid Chauffer's license and medical card.
• Strong technical or mechanical background in the tire or transportation field.
• Organized and friendly personality with strong communication skills.
• Demonstrated ability to manage others and handle multiple tasks efficiently.
• Professional appearance and excellent time management skills.

Responsabilidades

• Coordinate and prioritize daily tire service activities, assigning tasks to technicians based on workload, skill level, and customer needs.
• Serve as the primary operational resource for tire technicians, offering technical guidance and support with complex service situations.
• Monitor workflow to ensure timely completion of tire installations, repairs, inspections, roadside services, and fleet service commitments.
• Maintain clear communication with technicians, service advisors, customers, and location leadership to support efficient operations and customer satisfaction.
• Ensure accurate and timely completion of work orders, service documentation, inventory transactions, and related records.
• Evaluate service priorities and operational challenges, recommending adjustments to maximize productivity and service quality.
• Promote compliance with company policies, safety procedures, industry standards, and manufacturer specifications during all tire service activities.
• Support training and onboarding by demonstrating proper service techniques, equipment operation, and safety practices to technicians.
• Monitor shop organization, equipment readiness, and tire inventory levels, communicating operational needs to senior leadership.
• Escalate customer concerns, personnel matters, safety issues, and operational challenges to senior leadership when necessary.

Conocimientos

People management

Leadership

Customer service

Inside sales

Flexible hours

Driver's license

Technical background

Communication

Time management

Descripción del empleo

Join a dedicated team committed to delivering high-quality tire services and exceptional customer care. As the Tire Lead, you will play a key role in overseeing daily tire operations at a designated location, ensuring efficient workflow, safety, and customer satisfaction. This is a hands‑on leadership position where you will coordinate service activities, provide technical guidance to technicians, and serve as the primary point of contact for customers. If you are organized, technically skilled, and passionate about leading a team in a fast-paced environment, this is an excellent opportunity to advance your career.

Responsibilities

• Coordinate and prioritize daily tire service activities, assigning tasks to technicians based on workload, skill level, and customer needs.
• Serve as the primary operational resource for tire technicians, offering technical guidance and support with complex service situations.
• Monitor workflow to ensure timely completion of tire installations, repairs, inspections, roadside services, and fleet service commitments.
• Maintain clear communication with technicians, service advisors, customers, and location leadership to support efficient operations and customer satisfaction.
• Ensure accurate and timely completion of work orders, service documentation, inventory transactions, and related records.
• Evaluate service priorities and operational challenges, recommending adjustments to maximize productivity and service quality.
• Promote compliance with company policies, safety procedures, industry standards, and manufacturer specifications during all tire service activities.
• Support training and onboarding by demonstrating proper service techniques, equipment operation, and safety practices to technicians.
• Monitor shop organization, equipment readiness, and tire inventory levels, communicating operational needs to senior leadership.
• Escalate customer concerns, personnel matters, safety issues, and operational challenges to senior leadership when necessary.

Qualifications

• Organized and friendly personality with strong communication skills.
• Demonstrated ability to manage others and handle multiple tasks efficiently.
• Professional appearance and excellent time management skills.
• Valid Chauffer's license and medical card.
• Strong technical or mechanical background in the tire or transportation field.
• 5+ years’ experience in a fast-paced customer service role.
• 3-5 years of experience in an inside sales role.
• Availability for after-hours and weekend service calls as needed.

Benefits

• Medical, Dental, and Vision
• 401K with Company Match
• FSA/HSA available
• Short and Long Term Disability
• Paid Holidays
• PTO (Paid Time Off)
• Sick