Service Lead

Bauer Built; Mankato (MN); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401K 100% match up to 7%

Health insurance after 60 days

Weekly pay

Paid holidays

Short-term disability

Professional development

Job summary

Bauer Built is seeking an hourly Service Lead in Mankato, MN. You will schedule shop and road service work, lead tire technicians, and ensure safe, efficient service that meets quality standards.

Join a team with a long Midwest legacy, strong growth opportunities, and a culture focused on safety, customer satisfaction, and professional development. Competitive pay and benefits accompany your role in the shop.

Qualifications

• Previous supervisory experience preferred.
• Strong mechanical aptitude.
• Excellent communication and teamwork skills.

Responsibilities

• Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensure all service work is completed safely, efficiently, and according to company and industry standards.
• Provide training, direction, and hands-on support to technicians as needed.
• Reinforce Bauer Built’s commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.
• Communicate repair updates and estimated completion timelines to customers.
• Perform service work in the shop or through road service calls when needed.
• Participate in limited after-hours service call rotations, typically as a secondary technician.
• Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.
• Perform other related duties as assigned.

Skills

Leadership

Customer service

Communication

Teamwork

Time management

Organizational skills

Computer skills

Problem solving

Tools

Tire/Service management system

Job description

Job Details

Job Location: Mankato - MN 56001

Salary Range: $21.00 - $28.00

Hourly Service Lead

Why Join Us?

At Bauer Built, we’ve been rooted in the Midwest for generations, providing a level of service to our customers that is the best, then striving to make it better. Our 80+ years of success is built on a foundation of hard work, integrity, and a dedication to doing what’s right.

When you join our team, you’re not just an employee; you are a part of a close-knit group that values your contributions and supports your growth. If you’re looking for a place where your skills make a difference and you can build a rewarding career, Bauer Built offers the opportunity to grow alongside a company that’s built to last.

What You’ll Do:

• Schedule and prioritize work assignments for tire technicians while managing overall shop and road service workflow.
• Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and professional manner.
• Ensure all service work is completed safely, efficiently, and according to company and industry standards.
• Provide training, direction, and hands-on support to technicians as needed.
• Reinforce Bauer Built’s commitment to safety by ensuring compliance with safety regulations and maintaining clean, organized work areas.
• Communicate repair updates and estimated completion timelines to customers.
• Perform service work in the shop or through road service calls when needed.
• Participate in limited after-hours service call rotations, typically as a secondary technician.
• Assist with onboarding and training of new service technicians, ensuring required documentation and training requirements are completed.
• Perform other related duties as assigned.

What You Bring:

• Strong mechanical aptitude.
• Ability to lead, mentor, and develop technicians.
• Excellent communication and teamwork skills.
• Strong computer skills and working knowledge of tire or service management systems.
• Strong customer focus and service leadership.
• Teamwork and collaboration skills.
• Product and service knowledge.
• Relationship-building ability with team members and customers.
• Strong time management and organizational skills.

What We Offer:

• Competitive salary.
• 401K Plan (100% company match up to 7%)
• Comprehensive health, prescription, dental, and vision insurance after 60 days.
• Weekly Pay
• Paid Holidays, eligible Day 1
• Short-term Disability
• Professional development and learning opportunities.

About Us

Founded in 1944 and headquartered in Durand, Wisconsin, Bauer Built, Inc. is a leader in distribution and service of tires for the commercial, passenger and off-road markets. Over the last 80+ years, we’ve grown from a small oil delivery company to a Midwestern powerhouse provider for commercial trucks tires and service, operating in service centers and manufacturing plants across ten states in the Midwest.

Bauer Built is an equal opportunity employer and encourages candidates of all backgrounds to apply.