Service Lead & Keyholder: Elevate Guest Experience & Store Ops

Lolli & Pops; Albuquerque (NM); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Sweet discount on treats

Job summary

Lolli & Pops in Albuquerque seeks a Service Lead/Keyholder to help run daily store operations and deliver memorable guest experiences. You’ll monitor KPI targets, coach team members, assist with training, and support the Store Manager with paperwork, inventory and merchandising tasks.

We value warm, proactive leaders who can lift up to 25 pounds, adapt quickly, and champion our joyful, collaborative culture. The role offers a fast-paced environment and opportunities to grow with the company.

Qualifications

• Exceptional interpersonal skills and guest engagement focus.
• Strong eye for detail and commitment to quality.
• Ability to coach and motivate a team.
• Proactive problem solving and multitasking in a fast-paced store.
• Flexible availability to meet peak times and business needs.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action to achieve them.
• Keep the team focused on guest engagement, sampling and product knowledge.
• Improve team performance through coaching and leading by example.
• Assist in training, development and motivation of team members.
• Support Store Manager with paperwork, ordering, inventory, and merchandising.
• Maintain visual standards and store cleanliness.
• Enforce policies and procedures consistently.

Skills

Interpersonal skills

Quality consciousness

Bias toward action

Coaching and mentoring

Attention to detail

Problem solving

Multitasking

Positive attitude

Flexible availability

Education

High school or equivalent

Job description

Lolli & Pops in Albuquerque seeks a Service Lead/Keyholder to help run daily store operations and deliver memorable guest experiences. You’ll monitor KPI targets, coach team members, assist with training, and support the Store Manager with paperwork, inventory and merchandising tasks.

We value warm, proactive leaders who can lift up to 25 pounds, adapt quickly, and champion our joyful, collaborative culture. The role offers a fast-paced environment and opportunities to grow with the company.