Service Lead: Guest Experience & Team Coach

Lolli & Pops; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

Lolli & Pops in Louisville, KY is seeking a Full-time Service Lead who will be a keyholder on the leadership team and drive both guest experience and store performance. You will coach and motivate the team while maintaining store standards and executing company policies.

You will manage daily operations, assist the Store Manager, and ensure a positive, energetic environment for guests and staff alike. The role emphasizes teamwork, accuracy, and flexible availability to meet peak times.

Qualifications

• Experience leading store teams or equivalent.
• Strong communication and coaching abilities.
• Ability to manage inventory and store operations.
• Commitment to guest satisfaction and company values.

Responsibilities

• Help drive store-level financial and operational results by monitoring KPI targets and taking action.
• Keep team focused on guest engagement, sampling and sharing product knowledge.
• Maximize performance through product knowledge education and coaching.
• Assist in training, developing and motivating team members.
• Assist Store Manager with paperwork, ordering and inventory management.
• Maintain visual and merchandising standards and store cleanliness.
• Ensure policies and directives are enforced consistently by all team members.
• Be a champion of Lolli & Pops inside and outside of the store.
• Lift up to 25 pounds as needed.

Skills

Interpersonal skills

Guest engagement

Coaching and mentoring

Team leadership

Attention to detail

Problem solving

Multitasking

Flexible availability

Positive attitude

Job description

Lolli & Pops in Louisville, KY is seeking a Full-time Service Lead who will be a keyholder on the leadership team and drive both guest experience and store performance. You will coach and motivate the team while maintaining store standards and executing company policies.

You will manage daily operations, assist the Store Manager, and ensure a positive, energetic environment for guests and staff alike. The role emphasizes teamwork, accuracy, and flexible availability to meet peak times.