Service Lead - Durham

Nacro; North Carolina; On-site; USD 43,000 - 58,000; Full time

Benefits offered by this job

Disability Confident employer scheme

Job summary

Nacro in Durham seeks an experienced Service Lead to head a team delivering high-quality supported housing and housing management services to vulnerable adults, including those leaving prison. You will oversee daily operations, safeguarding, and support planning to promote independence and stability.

The role requires strong leadership, staff development, and the ability to build partnerships with external agencies while ensuring contract compliance and high service standards.

Qualifications

• Experience of managing or supervising a team within supported housing, homelessness services, social care or a similar environment.
• Strong leadership, communication and interpersonal skills, with the ability to motivate, support and develop staff.
• Experience of working with vulnerable adults, including people experiencing homelessness, individuals leaving prison and those with complex needs.
• Good understanding of safeguarding, risk assessment, health and safety and relevant legislation.
• Ability to manage service delivery, monitor performance and maintain high standards of quality.

Responsibilities

• Leading and managing a team of Support Workers delivering high-quality supported housing and housing management services to vulnerable adults.
• Overseeing daily service operations, staff supervision, safeguarding, support planning and monitoring service quality and performance.
• Managing budgets and ensuring compliance with contractual requirements.
• Building partnerships with external agencies, managing staff rotas and on-call arrangements.
• Ensuring service users receive person-centred support to help them achieve independence and stability.

Skills

Leadership

Staff supervision

Safeguarding

Relationship building

Budget management

Education

Health and social care qualification

Tools

IT skills

Job description

Responsible for leading and managing a team of Support Workers delivering high-quality supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people experiencing homelessness. Duties include overseeing daily service operations, staff supervision, safeguarding, support planning, monitoring service quality and performance, managing budgets and ensuring compliance with contractual requirements. The role also involves building partnerships with external agencies, managing staff rotas and on-call arrangements, and ensuring service users receive person-centred support to help them achieve independence and stability.

Experience of managing or supervising a team within supported housing, homelessness services, social care or a similar support environment.Strong leadership, communication and interpersonal skills, with the ability to motivate, support and develop staff.Experience of working with vulnerable adults, including people experiencing homelessness, individuals leaving prison and those with complex needs.Good understanding of safeguarding, risk assessment, health and safety and relevant legislation.Ability to manage service delivery, monitor performance and maintain high standards of quality.Experience of developing support plans and promoting independence and positive outcomes for service users.Strong organisational, administrative and problem-solving skills.Ability to build effective working relationships with external agencies, local authorities and partner organisations.Good IT skills and the ability to maintain accurate records and reports.Ability to work flexibly, manage competing priorities and participate in on-call arrangements.A relevant qualification in health and social care, housing, social work or a related field would be desirable.A full UK driving licence and access to transport may be beneficial.

Proud member of the Disability Confident employer scheme

Service Lead - Durham

Company: Nacro Salary: from £37,781 a year Hours: Full-time Location: Durham Working pattern: On-site Job type: Permanent Posting date: 10 Nov 2026 Closing date: 10 Dec 2026

Summary

Responsible for leading and managing a team of Support Workers delivering high-quality supported housing and housing management services to vulnerable adults, including prison leavers, individuals on bail and people experiencing homelessness. Duties include overseeing daily service operations, staff supervision, safeguarding, support planning, monitoring service quality and performance, managing budgets and ensuring compliance with contractual requirements. The role also involves building partnerships with external agencies, managing staff rotas and on-call arrangements, and ensuring service users receive person-centred support to help them achieve independence and stability.

Essential requirements

Experience of managing or supervising a team within supported housing, homelessness services, social care or a similar support environment.Strong leadership, communication and interpersonal skills, with the ability to motivate, support and develop staff.Experience of working with vulnerable adults, including people experiencing homelessness, individuals leaving prison and those with complex needs.Good understanding of safeguarding, risk assessment, health and safety and relevant legislation.Ability to manage service delivery, monitor performance and maintain high standards of quality.Experience of developing support plans and promoting independence and positive outcomes for service users.Strong organisational, administrative and problem-solving skills.Ability to build effective working relationships with external agencies, local authorities and partner organisations.Good IT skills and the ability to maintain accurate records and reports.Ability to work flexibly, manage competing priorities and participate in on-call arrangements.A relevant qualification in health and social care, housing, social work or a related field would be desirable.A full UK driving licence and access to transport may be beneficial.