Service Lane Manager: Lead a High-Impact Service Team

Sonic Automotive; Mishawaka (IN); On-site; USD 100,000 - 145,000; Full time

Benefits offered by this job

Extensive training

Competitive compensation

Comprehensive benefits

Job summary

A growing automotive company in Mishawaka is seeking a Service Lane Manager to lead a team of advisors focused on service drive performance. The successful candidate will possess proven automotive service leadership experience and coach a team for optimal results. Responsibilities include managing performance metrics, handling customer concerns, and ensuring a positive customer experience. This full-time position offers a competitive salary ranging from $100,000 to $145,000, with Monday to Saturday availability and Sundays off.

Qualifications

• Proven automotive service leadership experience required.
• Comfortable working in a small-store environment.
• Strong understanding of Ford service processes preferred.

Responsibilities

• Lead and coach a 4-advisor team focused on performance.
• Drive key metrics like customer satisfaction and advisor effectiveness.
• Handle escalated customer concerns with empathy and solutions.

Skills

Coaching skills

Performance metrics understanding

Emotional intelligence

Strong communication skills

Education

Valid driver's license

Tools

DMS systems (CDK, Reynolds)

Job description

A growing automotive company in Mishawaka is seeking a Service Lane Manager to lead a team of advisors focused on service drive performance. The successful candidate will possess proven automotive service leadership experience and coach a team for optimal results. Responsibilities include managing performance metrics, handling customer concerns, and ensuring a positive customer experience. This full-time position offers a competitive salary ranging from $100,000 to $145,000, with Monday to Saturday availability and Sundays off.